Calvary Hospital Inc

First of all My deepest sympathies and regards to anyone having to deal with end of Life care for a loved one. May God give you strength and courage during these difficult times.

What I'm about to share is very disheartening to hear coming from a hospital that deals with end of Life care especially one with religious "values".
(SN for those that are not educated if you have any complaints about care that a loved one is receiving and you escalated the matter to patient relations, with no avail you can definitely file a complaint with Joint commissions, insurance companies, department of health and 311 will be more than willing to assist.)

Calvary came highly recommended by a few people so we decided to give it a shot.
My family and I were giving the place some time to become familiar with my loved one and vice versa. However that therapeutic relationship between patient and nurse that you expect never came. This place is filled with dying patients and that's not even the saddest part the saddest part is that majority of the staff are more miserable than the patients and families going through this difficult stage in their life. So much so that an employee of theirs went on to glassdoor to leave a review of the company and one of the Cons was entitled families. Imagine being told you're entitled for being concerned, asking too many questions or respectfully asking them to do their job. I've gone to this hospital everyday during the duration of my loved ones stay. I don't see too many families going nor do I see families causing trouble and if they do I can assure you that's its because the lack of compassion, empathy and care that the staff have from the moment you interact with security till you go onto the patient floor. Most if not all these patients are bed ridden meaning there workload is pretty light they give high doses of medication when needed (hours later) and scurry off to the nurse station to gossip and stare at their phone. Then every so often they come into the room to sign a clipboard to cover their behinds, that they came to check in on patient, They don't even ask if the patient needs anything or if the patients ok. The audacity of families expecting the bare minimum right. The Dr's here like to alter medications and then it's several drs changing medications. Not a solid care plan amongst the drs, case manager, social worker, nurse and family. ID also like to mention that when changing medications they don't inform the family or patient even though thats basic patient rights they do as they please. It's hard to prove negligence on dying patients thats drugged up and dont have anyone to advocate for them or even someone knowledgeable in their corner. Something is off about this hospital and I know that they prefer their patients bedridden even if theyre still able to move around hence the fluctuations with the medication. I had an on call Dr come in the room I raised questions about the medication and he clearly misunderstood my concerns and suggested that we up the dose on my dad if I wanted to just like that with out understanding my concerns and without discussing it with his actual Dr and the rest of the care team. One day I went in and heard a patient yelling out to nurses to come to her room, can you believe they removed her nurse call button. Apparently she was too entitled. Well She passed away within 48 hrs. Yes this is a hospital for end of Life care however if you can improve their quality of life for even just a few hrs, make them feel joyous, treat them with dignity on their last days then do so. I had to get my father out of there and it took damn near a month I don't know if they were trying to ring up the medical insurance or what but there was always an excuse, multiple excuses and remember how I mentioned that they never really had a solid care plan and would give him all types of medications... one of the excuses was that they wanted a care plan in place before discharge... it took them almost a month to figure that plan out because his actual Dr was there once a week. My father had people to actually advocate for him and he had it rough so rough that in my whole life I can count the times I've seen him cry with one hand and one of those times was at Calvary hospital for the way they treated him. At one point They wouldn't let him bathe but they wouldn't bathe him either. They said there were assigned hrs so I went to bathe him, the next day same thing do you know when I went back to the bathroom during assigned hrs that his old towels and clothes were there from the previous afternoon. They don't bathe the patients and when asked they have no clue. My dad had trouble getting up quick enough to make it to the bathroom not to mention that it's a shared bathroom sometimes he'd have to wait but they let him sit in his urine for a few hrs. When I would get there that's when they would pretend to care for him. Or how about the pct that snatched his food and food tray. Every encounter was rude. Theres alot more but I'll keep it short !! I say all that to say that he had people to advocate for him and his stay was crappy Imagine those that don't have family to speak up for them. The hell that they're going through. I got into it with a few nurses and a patient from across the hall was waving to me and putting his thumbs up as in agreement to me advocating for the other patients. This message comes with a heavy heart too because I try to be reasonable and empathetic to anyone in the medical field I understand that it's a heavy load especially after covid but one thing that always came first is quality care for their patient and with the exception of one or two people this hospital needs to be retrained or gutted out with people that actually care. It takes a special kind of human being to deal with these patients and their family. They're facing the hardest times in their lives. Respect,dignity & care is bare minimum.

FYI: The patients (that are already in critical care) are not allowed over night visits until things get critical.