Arizona Opera refuses to pay their vendors. They have repeatedly avoided and ignored any form of communication with us. We have a signed contract from the director, which was broken without any prior notice or explanation.
We have tried approaching both the Ryan Taylor (General Director) and Joann Serra (Director of Finance and Administration) on several occasions. Joann Serra has repeatedly ignored phone calls and emails. We have dealt with her for over 10 months, with only 1 phone call and 2 email responses from her. Ryan Taylor has managed to not respond or apologize for his organizations mishandling of vendor relations.
Keep in mind this organization was given $1 million dollars in funding to specifically pay off vendors in Summer 2013. Seems like a highly incompetent set of employees have been running the organization, be it the past or present crew. Yet, they are managing to use our product guilt free.
Arizona Opera was also served papers from our lawyers to give an explanation and pay the full payment on a certain date. They have managed to evade any response to the lawyer and payment. Be it their main director or their financial director, they seem to have the quality of Houdini to disappear than run a proper non-profit organization.
We're taking them to small claims court and unfortunately unlike us we have filed complaint against this non-profit organization to various nonprofit review sites, including BBB.
Review from Guidestar
Arizona Opera has declined artistically over the past several years. I know that they have millions of dollars of debt which most likely accounts for their cheap productions. The singers are sometimes decent but the staging and lighting and sets are at an amateur level. I get the impression that they are on their last legs. I used to buy a subscription but am afraid to now because I think they will be bankrupt very soon and I will lose my money.