My grandmother spent 20 years of her life here until she passed away by the negligence of the staff. Leading up to her death when we tried for an explanation of her condition the doctor on staff angrily replied, " I don't have time to give you a lesson in anatomy.", and coldly told us to send her to the hospital to die.
When she passed away they rushed her and her belongings out of her room as quickly as possible in order to move another resident in to make money. They were very cold and insensitive, especially the director of the home. They handed us some plastic garbage bags and gave us a couple of hours to pack everything up. That was when we realized this place was only a business and they treat their residence as such, and nothing more. When we returned a month later to visit residence whom had become like family over the many years, one of the head nurses cruelly said, "What are you doing here? You have no busy here now that she has passed." To this day we haven't been given a cause of death. They didn't give a cause on her death certificate. When my mother called to ask her doctor what she had died from he said she'd have to make an appointment.
I watched so many people die due to the poor care they received. For example people being left to sit in soiled diapers all day, people begging for a cup of water and being ignored, people screaming in their rooms for hours on end begging for help, bruises and injuries due to the rough handling of the staff. I've seen aids smack patients. When I reported it nothing was done. If you don't have family to ensure you're being cared for at least a couple times a week, you won't live long here.
The food is absolutely terrible. It's enough alone to kill people. To make it worse I watched so many people pass away after a new speech pathologist went around changing almost everyone to a liquid or pureed diet that didn't need or want it. The facility isn't designed for the elderly. The bathrooms all have tubs instead of a wheelchair accessible showers. It's just for show, because the reality is that they wheel everyone into one big room that's a communal shower putting them at risk for cross contamination from one resident to another of infections like the commonly occurring C. Diff bacteria and UTI's. That, and the fact that most of the aids don't change a diaper properly.
No matter how on top of her care we were, we saw her suffer countless times over the years at the hands of the staff. They also have a tremendous problem with staff stealing. All of my grandmother's prized jewelry was stolen by the aids. We filed police reports. Even up until her death we noticed them stealing no mater how big or small. Something my grandmother loved and needed were clothes. We'd buy her new clothes, bras, underwear, and special socks for a condition she suffered every month. They would always disappear. The last thing I brought her was a nice box of cookies from Belgium that we kept in her drawer. We turned around and that was gone as well. There is an endless laundry list I could give one regarding the terrible treatment I personally witnessed endless times in this facility towards the residence, as well as their families. There's nothing more to say other then it's heartbreaking, cruel, and sad.
Mediocre to poor care by aides most likely overworked due to a staffing issue. Lack of communication between the skilled professional teams and training on really how to care for elderly people with dementia is needed in this facility. The PT department leaves a lot to be desired.
Review from Guidestar