Veterans Airlift Command
May 2, 2011
The quality of service that we received from the VAC pilots and staff were excellent. The ease of making an online request, and receiving a call and email to confirm receipt of our request the same day, was an example of the excellent customer service that we received. Afterward, we received emails from both pilots to confirm the details of our flight. Each pilot also provided their home and cell numbers, in order to communicate throughout our trip. During our flight, the pilots were friendly, made sure we were comfortable, and were willing to answer all questions we had. During our flight, the pilots provided headphones to my husband and I, so that we could talk with them during the flight. On the way home, I was really concerned about ways to combat the air pressure from getting to my head and ears. My pilot was very empathetic, gave me chewing gum and flew the plane at a level low enough to curtail it. It really helped:) Thanks for such a great experience!
I've personally experienced the results of this organization in...
many ways. I have memories and personal experiences that I never imagined and this begins with VAC and the volunteer jet transportation experience to Panama City, Florida.
Ways to make it better...
If I had to make changes to this organization, I would...
I appreciate the functionality of your website. Each form that I used to submit information had fields for me to type into. I used a form to type my initial request, and am using a form to submit comments. I mistakenly left the form page in the middle of typing my comments and, when hitting the back button to get my comments page again, discovered that the words that I typed were still on the page! It would have been difficult to retype and rethink everything again. So, I appreciate that. Thanks.
Client Served & My husband and I were participants in the Wounded Warrior Retreat that is held in Panama City, Florida for wounded soldiers of OEF/OIF, along with their caregivers.