In addition to being a volunteer for over seven years, I am also a donor and Board member. About a year ago I assisted BCM with gathering client feedback in connection with establishing a new strategic plan. The feedback that was so often mentioned by clients was that the assistance provided by the staff and many volunteers at BCM was given with a joy and graciousness and respect for the individual that meant so much to each client. Put another way, the volunteers and staff at BCM were very genuine in the desire to serve their fellow man.