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Montgomery County MH-MR Emergency Service
August 4, 2010

As a Nurse, having a teenager who had suffered from depression, I was truly impressed with the personal care and commitment from the direct care and nursing staff at this facility. The doctors at this facility had made a medication recommendation that my husband and I did not agree with, but they were more than willing to work with us to find a satisfactory outcome for my daughter. The actual staff were kind, compassionate and knowledgeable about most aspects of mental health, their support and encouragement made us all feel quite comfortable that we had made the right choice for initial treatment. My daughter was given an excellent program to assist her in her after care, and a referral that was in my opinion, 2nd to none, and has now completed her senior year in college and feels ready to take on life. We would like to thank all of the staff at MCES.

The Great!

I've personally experienced the results of this organization in...

my daughter's recovery from depression. My husband and I, along with our daughter can truly say that we are thankful for the excellent care and the competent therapists at this facility, have helped us to improve the quality of our family's lives.

Ways to make it better...

If I had to make changes to this organization, I would...

1.Replace the ugly building, it sends the wrong signal about what is inside. 2.Train the male nurse manager on the early evening shift about sexual harassment, my daughter constantly overheard the female nurses and techs complaining about this individual.

More feedback

What I've enjoyed the most about my experience with this nonprofit is...

The excellent therapists, and the compassionate direct care nurses and techs.

The kinds of staff and volunteers that I met were...

Absolutely incredible in every way, compassionate and caring as well as competent

If this organization had 10 million bucks, it could...

Improve the lives of families by helping those who suffer from mental illness.

Ways to make it better...

My daughter was not exposed to internal political information regarding female nurses and direct care workers being sexually harassed by male nurse manager.

In my opinion, the biggest challenges facing this organization are...

Retention of excellent staff members due to financial and morale reasons.

One thing I'd also say is that...

I trusted these individuals with my daughters life and would choose them 1st when considering emergency mental health care.

When was your last experience with this nonprofit?

2010

MY ROLE:
Client Served & Evaluated my daughter, provided initial treatment, and suggested and established competent post care.

Review from Guidestar