March 25, 2010
My family surrendered two horses to this group as a result of the death of an elderly family member who owned them. After giving them a 5 figure, large donation to go to the care of these horses, we learned that this bonded pair had been separated and one shipped to another state. Although we no longer have any say over the matter, I still feel as though the group should have made contact with us to let the family know they'd no longer be able to come visit both horses.
The Great!
I've personally experienced the results of this organization in...
N/A
Ways to make it better...
If I had to make changes to this organization, I would...
Make more of an effort to communicate with the clients they serve, especially the ones who show an interest and are met with the difficult decision to surrender horses to them. I'd also make it clear that there are several facilities in use.
More feedback
What I've enjoyed the most about my experience with this nonprofit is...
Not much. At first, they seemed ambivilent about helping us, but once they found out the sum of our donation, they became much more interested.
The kinds of staff and volunteers that I met were...
I never met any of them - only had phone conversations as I was out of state.
If this organization had 10 million bucks, it could...
N/A
Ways to make it better...
They'd made more of an effort to keep us, the family, informed of their plans to separate the pair and to move one so far away. I only found out by accident.
In my opinion, the biggest challenges facing this organization are...
Its customer service.
One thing I'd also say is that...
N/A
When was your last experience with this nonprofit?
2010
MY ROLE:
Donor & Contacted the group via email to express my concern.
Review from Guidestar
