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NORTHERN WESTCHESTER SHELTER INC
October 11, 2012

I witnessed mothers with dependent minor children, uncaringly dismissed from the Hope's Door shelter during my stay there. While in my 2nd tri-mester of pregnancy, I was made to lift and do mounting chores, as mothers left the shelter. I explained that I was sick but they said no excuses. I asked to be put on other chores but the answer was no. No job training, no apartment transition (except for shelter apartments, which they own and is part of the shelter to make more money). It is a road to nowhere. The unprofessional conduct and bullying from the staff at Hope's Door and their gossiping with other staff about you and with mothers at the shelter, pitting mothers against mothers was the worst. I tried to stay out of all of the bickering and bullying that took place from the staff. The atmosphere was uncaring and there was no peace of mind or genuine compassion. The shelter received $3,000.00 monthly for me(single pregnant mother) from the County for my stay there. Can you imagine the money they made on mothers who had two or four children? I purchased my own food, cooked it and cleaned the house but when it came time to help me the shelter supplement for mothers is only $560.00 monthly to find a small apt and they would not help you. They told me you are on your own. Where can you find an apartment for $560.00? There are none. These mothers and children have experienced violent physical abuse. At this shelter, I witnessed and experienced further mental and emotional abuse by the staff toward mothers who were treated coldly. They showed partiality and favoritism to other mothers. For the health of my unborn child and my mental and emotional health I had to leave. I even helped one mother and child move their belongings because no one on the staff at the shelter would help them. To the Directors and staff at Hope's Door: When you help the mothers in a constructive way, you give a better future for the child also. Do not give this place your contributions and donations.This is just a money making business for them and they run it that way. Rename this place the "Door to Hopelessness" for the mothers and a lucrative money maker for the Shelter and Board of Directors with Carla Horton, Executive Director. Don't believe what they have on their website or the one or two people they parade in front of you to show they helped someone. The majority are not helped by this shelter. I personally spoke with 5 different mothers during my stay who were out of their minds in depression and uncertainty about what help they would receive and if Penny Pepe, Director at the shelter, along with Liz and Phylisha, would turn on them, and then they would receive no help but instead booted out of the shelter. The real measure of a person is when you give them power. The staff at Hope's Door used their power to intimidate and bully the mothers by with holding real help and assistance. I would never recommend this shelter to anyone. Other mothers have sent letters to the Board of Directors at Hope's Door, but nothing has changed, it is business as usual. The Board has to stop sweeping this under the rug and make some personnel changes at the shelter. I will tell as many people as I can about this shelter in hopes that other mother and their children are not traumatized. The review is of Hope's Door in Westchester County, NY. 10/2012 Signed: Homeless Mother

More feedback

How would you describe the help you got from this organization?

None

How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Badly

When was your last experience with this nonprofit?

2012

MY ROLE:
Client Served

Review from Guidestar