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1forgottenclient

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1 Reviews


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Desert AIDS Project
December 12, 2011

This is my second time living in PS. I had bad experiences the first time with DAP, primarily in the area of patient/client confidentiality breaches by a doctor there. Now again i am their client and if anything they've gotten worse. I had to wait 2 weeks for a case Mgr to be assigned to me and when i asked about help with a utility bill this person opened the phone book, copied down the utility company's 800 number and told me to have a good day. The last time i was in there i was told they had lost Ryan White funding. I find it very telling, here, that the only good reviews are from people volunteering or in someway working for the organization. No regular client will complain as to do so results in severe retaliatory treatment. But what are we to do when those who purport to have our best interests in heart simply do not care? They are, unfortunately, the only game in town. I would move elsewhere were it not for my friends here. And i would advise anyone with HIV wanting to move here to consider the lack of tangible services and compassion at this organization before doing so.

The Great!

I've personally experienced the results of this organization in...

My own life as well as hearing horror stories from other HIV clients who go there.

Ways to make it better...

If I had to make changes to this organization, I would...

Clean out the board and have new board members elected by the clients served. Conduct ongoing continuing education for all staff. Create a review board populated by clients. Conduct yearly client satisfaction surveys. Bring fundraising back as an in-house function as opposed to the current method of using a for profit fundraising group of which nothing is known regarding fees and compensation. Hire new operations management. Create greater transparency.

More feedback

How would you describe the help you got from this organization?

A little

How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Badly

When was your last experience with this nonprofit?

2011

What, if any, change in your life has this group encouraged?

Absolutely none.

MY ROLE:
Client Served