American National Red Cross
November 15, 2011
I have worked for the ARC for over 11 years now as both a volunteer and a paid staff member. The organization is very top heavy with mostly overpaid executives at the National Headquarters in Washington DC. Generally the volunteers and staff "in the field" are the ones who go to great lengths to serve clients. Many positions in the field have been eliminated in recent years as the executives in the "ivory tower" protect their own salaries and positions. Our Service Members and their families are now served mostly by call centers empoyees who are inexperienced instead of caring employees working alongside our military throughout the world.
I've personally experienced the results of this organization in...
As a client, I have been treated very unprofessionally and had to call several times to find a worker that was knowledgeable, professional and helpful.
Ways to make it better...
If I had to make changes to this organization, I would...
Hire, train and pay appropriate salaries to experienced staff in the field. Reduce executive salaries and staff. Decentralize to understand and service individual communities better.
Professional with expertise in this field & Volunteer and staff member.