Umbrella of the Capital District, Inc.

Rating: 4.89 stars   19 reviews

Issues: Homeless & Housing, Human Services, Seniors

Location: 9 North Broadway Schenectady NY 12305 USA

Mission: To provide affordable, quality home maintenance and other support services so that senior citizens and disabled homeowners throughout the Capital District of New York State keep the two things they cherish most...their homes and their independence.

2010 Top-Rated Nonprofit
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Community Reviews

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Rating: 5 stars  

I regard Umbrella as the best and cheapest insurance in town. For only $315 a year I know that in an emergency that help is just a phone call away -- 24 hours a day -- and that the Umbrella repair person will arrive at my home within 90 minutes. In addition to this wonderful gurantee, which is very comforting, I have often called upon Umbrella for the annoying problems other services aren't willing to handle or advice on larger issues. I have been a member for several years and have recommended Umbrella to many others. I plan to continue to be a member as long as I am "aging in place."

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I've personally experienced the results of this organization in...

Ways described above.

If I had to make changes to this organization, I would...

increse outside funding, so Umbrella is able to serve more low income clients.

Rating: 5 stars  

I am a senior citizen with COPD. Anytime I have a need for repair in my home Umbrella has always been there with assistance in a timely manner. The people who work for Umbrella are honest and wonderful. It is an incredible feeling to know whenever you need help whether it is a home repair or other assistance it it a phone call away. I really wonder if other areas in the country has any organization similar for its seniors and handicapped people. I feel that this type of service should be available all over America. The people at Umbrella have been wonderful. Thank-you so much. Barbara Carter

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I've personally experienced the results of this organization in...

my home

If I had to make changes to this organization, I would...

love to see it available to more people throughout the country.

Rating: 5 stars  

Umbrella of the Capital District helps seniors and persons with disabilities live comfortably and safely in their own homes by providing low cost home maintenance and a variety of personal services. They help them keep the two things they cherish most . . . their homes and their independence. It is an exceptional program that meets the need of seniors and persons with disabilities to remain self-sufficient in their own homes.

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I've personally experienced the results of this organization in...

As a program that resonated with our mission at Colonie Senior Service Centers, we asked Ron Byrne and Elaine Santore to share their expertise. They worked closely with us at Colonie Senior Service Centers to produce the first replication of their model, and thanks to Ron and Elaine it is a very successful program.

If I had to make changes to this organization, I would...

The only change I would make would be to replicate the program more throughout the area.

Rating: 5 stars  

I have known Umbrella for around 4 years in a business capacity and now serve on their board. The work they do for seniors in helping them to stay in their homes and enjoy a better life style is amazing. The dedication of the executive directors is inspiring as is the volunteer help given by so many. I have been in the homes of some of the people they have helped and have witnessed first hand the great work that Umbrella do. There is such a great need in the communities they serve and Umbrella deserve and need all the help they can get. Their work in the community is outstanding and needs to be expanded as much as possible.

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I've personally experienced the results of this organization in...

Homes of their members

If I had to make changes to this organization, I would...

simply obtain more help and resources/finances for them

Rating: 5 stars  

After my husband became involved as a handyperson with Umbrella of the Captial District, I learned the full extent of their services and the impact on the senior community in the area. I volunteered to do survey calls to the members in regard to customer satisfaction. By doing the survey calls, it could be determined what, if any, negative thoughts the members had and how Umbrella personnel could correct them. In all honesty, in conducting my survey calls, there is a very small per centage of negativeness presented. The members do present good positive re-enforcement. They also submit positive suggestions to make the services even better than they are. I wish every community had an organization like Umbrella of the Capital District to serve their area. Umbrella of the Capital District gives the senior residents peace of mind that they can face the challenges that arise from aging and staying in their own homes.

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I've personally experienced the results of this organization in...

By listening to the seniors when I conduct the surveys I hear so many wonderful things they relate about Umbrella's services and personnel

If I had to make changes to this organization, I would...

At the present time, nothing.

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

A lot

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

What one change could this group make that would improve your volunteer experience?

nothing

Did your volunteer experience have an effect on you? (teaching you a new skill, or introducing new friends, etc.)

Yes, it made me realize how our seniors are coping in their world of retirement. As a senior myself who is retired, I could relate to their needs and experiences.

How did this volunteer experience make you feel?

Good and productive

When was your last experience with this nonprofit?

2010

Rating: 4 stars  

Umbrella has helped me a great deal. I have arthritis and am unable to do many of the things that need to be done. Whether getting the house ready for the change of seasons, or doing odd jobs that I can't do anymore. They are just a phone call away. I have one worker whom I know and trust. He can do almost anything, so I always ask for him. Some of my friends have gone to "maintenance free" condos. I have my own "maintenance free" living, and am able to stay in my house.

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I've personally experienced the results of this organization in...

When I can't do something, I call Umbrella.

If I had to make changes to this organization, I would...

I can't think of any.

Rating: 5 stars  

Umbrella has been a real life saver for me. The Handymen are great, and they have a Plumber who is quite simply a Genius. I would not be able to remain in my Home without their Help. Thank You for Being There.

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I've personally experienced the results of this organization in...

more ways than I can count.

If I had to make changes to this organization, I would...

not change a thing

Rating: 5 stars  

"Umbrella" has the goal of providing low cost services to handicapped and older community members so that they can remain independent and stay in their own homes. This is accomplished by organizing a large number of volunteers who are able to almost any service that a client can no longer do for themselves. Based on my own experiences and observations, "Umbrella" is achieving this goal for the clients that have availed themselves of these services.

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I've personally experienced the results of this organization in...

Almost all clients I visit have expressed gratitude for "Umbrella" services. Many repeatedly tell me that they would be unable to stay in their current home without the help that this organization provides. The response I get from people I have helped has made me feel good about myself and what I am accomplishing and reminds me that "umbrella" is achieving the goals it has set for itself.

If I had to make changes to this organization, I would...

Currently volunteers have little or no contact among themselves. I would like to participate in some sort of group activity such as group meetings, luncheons (Dutch-treat would be okay), picnics, etc. that would give volunteers the opportunity to meet and get to know each other.

Rating: 5 stars  

My wife and I are both disabled and doing basic chures around our home is difficult. Umbrella provides workers to help us do the basic jobs about our home such as cleaning our the raingutters. Umbrella also provides plumbers and electricians at a discounted rate that help make maintaining our home affordable. Umbrella has made it possible for us to stay in our home.

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I've personally experienced the results of this organization in...

Help in maintaining my home.

If I had to make changes to this organization, I would...

Make the services of Umbrella better know to the disabled community.

Rating: 5 stars  

Umbrella has helped me maintain my independence in my home, the house keeper is lovely and helps me to do the things I can't do on my own very well any more.For larger problems like maintaining my heating system, I have great confidence in Umbrella directing me to the service provider I need. over the years Umbrella has been a great comfort to me.

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I've personally experienced the results of this organization in...

many different ways as a member

If I had to make changes to this organization, I would...

not

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