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Nonprofit Overview

Causes: Hot Lines & Crisis Intervention, Mental Health

Mission: See schedule o

Programs: Advocate program- immediate crisis intervention and support for survivors of rape, sexual assault, domestic violence, family violence and elder abuse via crisis services' 24 hour hotline or hospitals in erie county.

emergency outreach- immediate mental health intervention to individuals in erie county offered 24 hours a day to help those who are in mental health crisis remain in the community and receive services they need in order to be healthy and safe. Also provided trauma response services for those exposed to traumatic events including suicide, fire, robbery, community violence, workplace death, witnessing of homicide, domestic violence, and natural disaster.

crisis phone counseling- received calls dealing with the following areas of need: suicide prevention and mental health issues, information and referral, supportive counseling, financial issues, eviction/back rent, utility problems/shutoff, emergency housing and shelter, domestic violence, stress and anxiety, and relationship issues.

c. S. S. Homeless outreach- services to homeless people for emergency placement and follow-up case management services, outreach services to homeless shelters and soup kitchens in both the city of buffalo and rural and suburban erie county, ny.

Community Stories

2 Stories from Volunteers, Donors & Supporters

Pamela30

Donor

Rating: 5

Great bunch of people working with minimal resources, they are doing their best in difficult times. There is no magic wand for fixing every situation that surfaces, and callers must often be willing to compromise, to bend, be willing to accept solutions other than one they are fixated on.

1

General Member of the Public

Rating: 1

Phone volunteers at Crisis Services--. I want to know why they will not help me and why they will not respond to my letters after they told me to write them. They are funded by many agencies including the Erie County Social Service Mental Health Dept. who also will not responWhen I contacted Crisis Services, the phone volunteers, hang up on me, speak to me rudely, refuse to help me in any capacity including homelessness, suicide prevention, domestic violence. To continue, I am told repeatedly they will not help me in any capacity. When I have called regarding a couple people I knew that were suicidal, they refused to help in any way. I had to contact 911 for help. When I have tried to contact a supervisor, I have been told by the phone volunteers that they will not transfer the call and they would hang up. When I have written a letter with detail information on it,---dates, names of phone workers, and time of hang ups----written to director of Crisis Services and supervisors---never received a letter back. Two letters were written with no response. Then I am being told that I am harassing them when I am being told to write them. I am seeking counseling for DV and a letter back responding to my questions and to the incidences involving dates, times, and names of the phone volunteers who have repeatedly hung up on me. I would not donate to this agency due to their unprofessionalism, rudeness, and breech of confidentiality when they contact other agencies and blackball my name to them when I am still on the phone with Crisis Services other times.