I have never been so disgusted with the way this staff treated me during my recent adoption of a kitty. I adopted a kitty even after being talked down to like I'd never had a kitty in my life. I've grown up around kitties my entire life. I then experienced medical problems with the kitty only 3 days after adoption. Brought him to a vet that op kindness suggested. Paid $250 to get the kitties tapeworm removed. Then was told by OK that I could've brought the kitty in for free treatment by them. I then had behavioral issues with the kitty. After patience and training my kitty did not calm down so I decided with a heavy heart to bring him back. Sobbing in the lobby while bringing him back I was then talked down to by another staff member being told "don't cry" and "we can just exchange him for another cat", talking about my kitty like he's a cologne that can be exchanged if I don't like it. I brought the kitty back after only a week of having him and was told by the supervisor that I could not get back my $135 adoption fee even though I only had him for a week AND paid for his tapeworm removal. I would NEVER suggest this shelter to anyone. What a horrible way to treat a customer and make me feel insignificant. OK should be ashamed of themselves.
I became aware of Operation Kindness when a stranger dropped two puppies in the bed of my truck while I was inside shopping at my local grocery store. The pups were scared and had no home. I couldn't take them as I had a 6 month old puppy plus a senior dog. Operation Kindness helped connect us with a donor and they were indeed adopted! That was 2005. 8 years later I am now working with the group as a board member. It has been a phenomenal experience for me. Our board is a diverse group of folks who all have the animals at the very center of our efforts. We strive to be a smart, hard-working, active board and because of that I think the halo effect on the animals is a positive one. We have an outstanding group of staff and volunteers that make the group successful - Operation Kindness has helped save and adopt over 75,000 homeless animals since it's inception.
As a donor, longtime volunteer, adopter and former Board member, I feel very lucky to be part of Operation Kindness. It is a first rate organization with a professional, committed board, and excellent, caring, animal-loving Staff. This No-Kill shelter is Nirvana for the animals that are lucky enough to be temporary residents until they find their forever homes. The volunteers are committed and wonderful folks.
Review from Guidestar
(My review is for the Carrollton location) I believe in Operation Kindness. I financially give to Operation Kindness. I've adopted two of the best kittens I've had from them. Operation Kindness does a great job in caring for and finding homes for companion animals. They have a beautiful shelter that is clean and well lighted, staffed mostly by volunteers. They now have medical staff available at te shelter who can provide medical care, spaying/neutering services, and checks out cats/kittens and dogs/puppies before the adoption is completed. I am glad to see there are no over-paid staff/executives listed here. There are a lot of fundraisers but they are necessary to bring in money to care for the animals entrusted to them. Believe me, the adoption fee doesn't begin to cover the cost of food/litter/medical care for the cats and dogs they care for. Some are older and will be there lifelong since most people want kittens and puppies rather than older animals. Some have medical problems that essentially make them unadoptable. After having two cats that had serious medical problems at a young age and the escalating cost of caring for them, I have a greater understanding of the costs of caring for a pet. Operation Kindness does a wonderful job and I highly believe in them and wouldn't hesitate to give my charitable dollars to them!
Review from CharityNavigator