Mothers Against Drunk Driving

Rating: 2.8 stars   15 reviews

Issues: Disaster Aid, Human Services, Crime & Law

Location: 511 E John Carpenter Fwy Suite 700 Irving TX 75062 USA

Mission: The mission of MADD is to stop drunk driving, support the victims of this violent crime and prevent underage drinking.Due to the efforts of volunteers and staff tirelessly working to achieve MADD's mission, some 300,000 Americans are alive who would have otherwise been killed had drunk driving been allowed to continue at the epidemic levels of 1980. Although alcohol-related traffic deaths have decreased by more than 40 percent since MADD's founding, drunk driving remains the nation's most frequently committed violent crime. Each year nearly 13,000 people die in impaired driving crashes. Underage drinking remains the No. 1 youth drug problem, killing more young people that all other illicit drugs combined.

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Community Reviews

Rating: 1 stars  

4 people found this review helpful

I have been a volunteer for several years, helping mainly with the Walk like Madd. When you sign up online they ask for all types of information that they do not need. I recruited family, friends and co workers and raised thousands of dollars for them. Only to find out that we were all being spammed incessantly by various MADD staff asking for more money. I called the national office and asked them to stop spamming everyone who I recruited. The women I talked to who said she was in charge of the Walks was snotty and she would see what she could do. We are all still being spammed! My friend who works for a very reputable charity told me that MADD has serious issues at the national level and is rate as a 1 star charity by Charity Navigator, and was give a "D" grade by the American Institute of Philanthropy. These ratings were due to poor financial management. They spend too much money on overhead and not enough on their mission.

If I had to make changes to this organization, I would...

Change all the board members and the staff who make financial decisions. Stop spamming. Most people who use MADD's resources do not have the money or insurances to get these services elsewhere. The walks did make the survivors feel better and that their loved one was remembered and did not die in vain.

Would you volunteer for this group again?

No

For the time you spent, how much of an impact did you feel your work or activity had?

A little

Did the organization use your time wisely?

Okay

Would you recommend this group to a friend?

No

When was your last experience with this nonprofit?

2013

Was this review helpful? 
Rating: 5 stars  

I found myself in the madd office in July of 2012 after my partner of 20 years was hit by a drunk driver while using a cross-walk at a busy intersection. As you can imagine, I was and continue to be, absolutely devastated and if it weren't for the support, guidance and friendship from the madd staff, I don't know that I would be here today. The madd staff helped me through everything from emotional support which gave me the strength to make funeral arrangements, to support and guidance through the legal process and the emotional torture that goes with this. Thank you madd for all that you are doing for me and for all the help that you are giving to other victims across the country.

How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2013

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Review from Guidestar
Rating: 5 stars  

I became involved with MADD two years ago, after a family friend was killed by a drunk driver. It was important to me that I support an organization that really understood as well as shared the belief that drunk driving is a completley preventable crime and everything must be done to stop it. I am and continue to be a financial contributor to MADD because I believe in the work that they do and I support the manner in which their funds are spent. I typically work with the staff at the local level, but I have also had the opportunity to work with the staff at the National Office with respect to National Sponsorships from my company. I look forward to working with MADD in the future, and I know that my financial contributions will make a difference.

Was your donation impactful?

Definitely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2012

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Review from CharityNavigator
Rating: 5 stars  

After volunteering for MADD for several years, I was so impressed with their Victim Services, their preventative educational programs and their overall organizational management, that I decided to join the MADD family. I am proud to work for an organization where 78% of revenue funds goes directly to support programs and services. In addition, since 1980, MADD's mission work has saved more than 300,000 lives from drunk drivers and an additional 27,000 young lives have been saved through MADD's work of creating and/or lobbying for the implemenation of groundbreaking public health laws. MADD will continue to make great strides to make our communities and roads safer by eliminating drunk or impaired driving, providing support services to the victims of drunk driving crashes, and by working to prevent undeage drinking. Thank you MADD for all that you do!

How does this organization compare with others in the same sector?

Very Well

How much of an impact do you think this organization has?

Life-changing

Will you recommend this organization to others?

Definitely

When was your last experience with this nonprofit?

2013

Was this review helpful? 
Rating: 1 stars  

10 people found this review helpful

I have been involved in giving to non-profits for over 25 years. My family and I have given a considerable amount of money to charity organizations and I have always been happy to do so. We wanted to work with MADD after an employee of our firm had a family member killed by a drunk driver. I started researching the organization and I must say I was shocked. The development department was very professional. She was able to answer all of our questions and make available all the requested info. I spoke to the victim advocate department and felt more energized to get involved. Sadly after these two departments is where the professionalism ended. I attempted to contact the CEO and my calls were never returned. At a salary of near $250,000 per year I would have thought she would be a little more interested in returning calls. I attempted to contact the COO and once again I was made to feel that they simply had better things to do than speak with me. I enquired about the CEO and COO and learned that both lacked the experience to lead a national organization. As I mentioned my family and I have worked with charities for over 25 years but this is the first time I have walked away from an organization. If this organization is to survive it will need a cleaning from the top. I totally understand why MADD has one star. Charity Navigator doesn't lie. This is not the organization Candice Lightner created and they should bring her back to undo the damage. Mrs Weir and Mrs Knox, why were you not in front of the news camera when an NFL player killed a fellow teammate in the your city? You should have led the charge to end this tragedy but instead you sat quietly and within a few days another NFL player is charged with a DUI in your area. If your Board of Directors care anything about the organization they will step up and demand changes.
Sorry to vent but watching my employee's pain and never hearing from MADD and then watching the news while professional athletes thumb their nose at the law and never seeing MADD denounce what happened is just wrong. When that player appeared on the sideline the game after he killed his friend and team member you should have been livid and telling any news outlet that would show up how wrong that was, but I guess the Cowboys give more money and tickets than a foundation such as mine.
MADD change your focus and obtain at least three stars and we may revaluate a donation in the future.

Was your donation impactful?

No

How likely is it that you would recommend that a friend donate to this group?

Unlikely

How likely are you to donate to this group again?

Unsure

When was your last experience with this nonprofit?

2012

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Review from Guidestar
Role: Professional with expertise in this field
Rating: 2 stars  

10 people found this review helpful

Because MADD exists, hundreds of thousands of people are alive who would have otherwise been killed in senseless wrecks. MADD victim advocates help thousands of people each year. As a former advocate, I am very grateful to have had the opportunity to assist victims of drunk driving and I am proud of the difference that I and other advocates have made in the lives of innocent victims.

I was often asked how I could endure the emotional strain of working with bereaved and injured crime victims. That was never a problem. The problem was (and from what I hear, still is) the dysfunction of the MADD organization: a tendency to ignore problems, a lack of accountability in middle and upper management, a disconnect between the national office and the real world and MADD’s odd desire to be liked instead of respected. It is the MADD organization itself that frustrated and exhausted me.

If MADD's victim services program is as high a priority as MADD regularly claims, why is the general public unaware of it? Why is there no national program to promote awareness of those services? Victim speakers are responsible for hundreds of thousands of dollars of revenue through MADD’s victim impact panel program. However, that money is used for non-victim programs.

Advocates are expected to encourage the victims they assist to volunteer within the organization. Why would an advocate who has educated, encouraged and protected a victim want to expose that victim to an organization who sees that person not as a wounded human being but as a way to raise money?

MADD’s CEO is paid (last time I looked) $234,000 annually but MADD refuses to pay the full IRS mileage rate to compensate employees who travel in their personal vehicles. Being cheap with its employees while the big boss is paid nearly a quarter of a million dollars makes MADD appear unconcerned and/or out of touch.

Sadly, the restructure of MADD in 2006, meant to make the organization more efficient, has drained the passion from this previously well respected grass roots organization and has given it an impersonal, corporate feel. MADD was built on passion, but people with passion don't belong there anymore.

The group of people who started MADD in 1980 showed a tremendous amount of courage in confronting a crime that everyone else wanted to ignore. I would hate to see MADD become irrelevant while it is still possible to drive drunk. MADD still has work to do and I hope those in charge will do some soul-searching, set aside personal agendas, have the courage to admit there is a problem and do whatever needs to be done to fix it. If they don't, they can't claim to support MADD’s mission.

How much of an impact do you think this organization has?

Life-changing

When was your last experience with this nonprofit?

2011

Was this review helpful? 
Rating: 1 stars  

7 people found this review helpful

It doesn't come as any surprise that MADD gets a one-star rating. While its intent is noble and worthy, it all boils down to MADD making money to pay the salaries and benefits of a very top heavy administration. It's certainly not used to assist well-trained volunteer advocates to do their job serving and advocating for victims and victim families of DUI. Volunteer advocate chapters are expected to BUY brochures and printed materials from MADD National headquarters to assist victims and raise public awareness. Year after year, we organized and ran MADD's signature Walk Like MADD fundraisers which garner thousands upon thousands of dollars in every community or region. Yet, we had to buy MADD materials for victims since all fundraising money goes directly to MADD National headquarters. If we're doing a community awareness program and want to hand out MADD brochures which include the victim services hotline number, we have to buy them. And then MADD wonders why we can't recruit and retain volunteer advocates. As for the organization itself, I agree with others that it's totally dysfunctional. One hand doesn't know what the other hand is doing. Only when we are fundraising, do we get any recognition. The revolving door of dedicated staff at the state and regional levels is enough to make our heads spin. They're not evaluated nor valued for their services in MADD's mission, only for the amount of money they can raise and forward to national headquarters. Year after year, it's the same thing despite the mounting complaints from lower echelon staff and volunteers. I volunteer for two other non-profits which value my time and dedication. Volunteers are brought together on a semi-annual basis so we can network our skill sets while meeting each other and know who's doing what. Both of those renown non-profits have longtime volunteers and no problem recruiting new volunteers. And lest I forget to mention, they have four-star ratings with Charity Navigator. Our MADD chapter slowly dissolved and MADD National doesn't even know it. I suspect they're simply re-cycling the number of victims we used to serve just to bolster their self-reported numbers for the current year's report. If you think MADD is serving victims as they report, I have a bridge to sell you. Simply put, they generate money to pay their own salaries and generous benefits. Trust Charity Navigator's one-star rating of MADD and donate to some other charity.

Would you volunteer for this group again?

No

For the time you spent, how much of an impact did you feel your work or activity had?

A lot

Did the organization use your time wisely?

Badly

Would you recommend this group to a friend?

No

When was your last experience with this nonprofit?

2012

Was this review helpful? 
Review from CharityNavigator
Rating: 5 stars  

I've lost three friends in three different drunk driving crashes. MADD helped me get through those rough periods because I knew that I could make a difference in making sure that others would never have to go through what my friends' families and I went through.

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

Life-changing

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2012

Was this review helpful? 
Rating: 1 stars  

8 people found this review helpful

I completely agree with the above former employee. I, too, was caught in the nightmare of working at this extremely dysfunctional and poorly run organization. I feel it is my responsibility to warn donors and potential employees about the almost complete ineffectiveness of MADD. If the public understood the extent to which money is wasted in terms of overpaid personnel and a top heavy administration, I am certain it would make front page news and quickly shut down. I was truly excited to join their "team" when I first began working for them. Boy, was I in for a surprise! My very first week at work, I rec'd an email from a disgruntled employee who, as his last gesture before quitting, blasted the entire organization with his complaints. That was just a taste of what was to come. During my tenure, there was a minimum of one employee each week who either quit or was let go - at every level from upper management to admin assistants. The turnover was unbelievable! The morale was always low among employees. There are way too many overpaid mid-level "managers" who micro manage everything, including MADD volunteers! These are the same managers who treated my state's corporate donors like garbage, acting as if they come a dime a dozen. And these were donors who had given tens of thousands of dollars. The Underage Drinking component is completely ineffective, duplicated many times over by local programs in the different states, but MADD hangs onto this program because of the federal dollars. But here is the clincher: They run a first offenders program in which first offenders are mandated to pay a fee to attend, as part of their sentence. No problem with doing that - it's a great program. But, they use their volunteers to run the entire program - and the money DOES NOT STAY IN THEIR COMMUNITY - IT GOES TO THE NATIONAL HEADQUARTERS TO BE WASTED BY HIGH PAID "MANAGERS" WHO DO NOTHING TO ALLEVIATE DRUNK DRIVING. This is the "dirty little secret" that needs to get out to the public. Very poor model for running an effective non-profit.

How does this organization compare with others in the same sector?

Badly

How much of an impact do you think this organization has?

Some

Will you recommend this organization to others?

No

When was your last experience with this nonprofit?

2010

Was this review helpful? 
Rating: 3 stars  

1 person found this review helpful

I have volunteered with madd for 12 years now! I even met Candy L. personally thank God for her for starting madd. I am a 3 time victim of DUI CRASHES! and honestly I wish madd was around when my only sibling was killed in 1978. the volunteers are the heart AND backbone of madd, we give of ourselves daily. The only thing I would change is to require ALL paid staff to be victims / survivors of DUI Crashes so that they would have the same passion all the volunteers have. Candy L. began this with volunteers, victims, survivors, there was no paid staff for a while, yes this org. has grown, but I seriously think Candy should be CEO of madd, as she knows & understands the mission better than any of us ever could.

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

Life-changing

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2012

Was this review helpful?