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Nonprofit Overview

Causes: Children & Youth, Community Improvement & Capacity Building, Family Services, Physical Fitness & Community Recreational Facilities, Sports, Youth Centers & Clubs

Mission: Provide recreational and educational activities for citizens of northwest arkansas.

Programs: Recreational and educational activities for citizens of northwest arkansas.

Community Stories

22 Stories from Volunteers, Donors & Supporters

Advisor

Rating: 4

I came to the Jones Center with my mother one day and i realized that this was the perfect place for bonding. Because of the Jones Center, now I am closer to my mother than ever before. Thank You.

Review from Guidestar

General Member of the Public

Rating: 1

I have tried to reach the Jones Center to reserve Ice time for an event. I have made repeated attempts to reach someone. Any person I talk to refers me to someone else until I get a voicemail. I have left voicemails and sent emails only to get no response.

1

Client Served

Rating: 2

As a regular user of the pool (and a donor), I'm very disappointed in the quality of the experience lately. My husband and I (try to) lap swim twice a week. I have not kept count of how many times the pool has been closed due to a problem with the bromine level, but it is not uncommon. We call ahead to see if the pool is open, but the lifeguards (whom I realize have other responsibilities) do not always answer the phone. Yesterday, for the first time, we were asked to get out of the pool in the middle of our swim due to a problem with the bromine level. The locker/shower room is a wonderful convenience, but while the men's showers have warm (sometimes too hot) water, the women's showers are ice cold most of the time. Taking a shower in the summer isn't too bad but in the winter, it is a very painful experience. I have discussed this with three different employees at three different times, but the problem has only gotten worse. I was told to use one of the two family shower rooms (which have warm water) but these are not always available. These problems have increased in the last few months. One final issue is that we had been swimming regularly for over a year before anyone bothered to tell us that we could buy a discount card (20 swims for $15). We had been paying $2 each every time we used the pool. The Jones Center is a generous, unique gift to the community, which I greatly appreciate. However, if the situation with the pool continues to deteriorate, I will have to stop patronizing it.

1

Client Served

Rating: 1

I was reffered to the Jones center by a friend. I was planning my baby`s 1st year birthday and apparently the jones center was perfect. so i called and spoke to the scheduling assistant (Lizbeth Ponce). Who helped me reschedule for a larger room that same day. But unfortunately for me, she mis informed me, or should i say, did not inform me that i had to pay 8 days after the scheduling. 4 days before my babys birthday party i called to pay the reservaton, but my room had been given to someone else (i again spoke to Lizbeth). When i asked for an explanation of why she had not mentioned the payment required within 8 days, she only said " WELL, I THOUGHT YOU KNEW OUR RULES".
So , today 11/29/2011, i have emailed and left a voicemessage to the Coordinater and the Recreation manager. But had no Response!.. We will see if they do call.

But i would recommend that if anyone planning anything at the jones center, from a small event to a large one. Please, make sure you speak to someone who treats you well.

Review from Guidestar

1

Client Served

Rating: 1

There pool hours online do not reflect the actual pool hours. They do not answer the phones. We called during the 30 minute car trip to the Jones Center. When we got to the Jones Center the rep was on the phone talking to her boyfriend. She spoke very little English.

Overall, I will not be back. I will stop my year donations. My money and time can be spent at better things.

Review from Guidestar

General Member of the Public

Rating: 5

The last time I went to The Jones Center, I was about 10 yrs old. I LOVED this place. I have never seen a place that had an indoor swimming pool, a HUGE gym, ice skating rink, and a computer lab all under one roof...even til this day! When I am with my cousins from Arizona and we talk about when I used to live in Arkansas, I always mention the Jones Center. Hopefully pretty soon, I can make some new memories there with my son!

Review from Guidestar

Client Served

Rating: 3

My daughter and I took a trip to the pool. Over all our experience was good, except IT WAS VERY COLD. The water in the pool was cold, and the locker rooms were freezing. One of the life guards on duty was wearing a sweat shirt while on duty. That is not a good sign. I also heard several other people complaining and shivering, so I am not the only one. Please turn up the heat!

Review from Guidestar

Client Served

Rating: 5

I am so impressed with the level of customer service I received from
Jeremy Guyll an associate with the Jones Center. He took the time to located and find a jacket that my son left at the rink during a tournament. It would have been hard to replace as it had sentimental value. Jeremy mailed it to us in kansas city promptly and we are so appreciative. Thanks so much to the Jones Center and for associates like Jeremy Guyll.

Review from Guidestar

Professional with expertise in this field

Rating: 5

The Jones Center has been an industry leader in Technology ever since Mrs. Jones bought computers for all of springdale schools. I would like to see better wireless networking and more help in the computer center that is knowledgable in this field.

Shayla F.

General Member of the Public

Rating: 5

I came to the Jones Center a few years ago. It was the BEST experience I've had in a long time. If I could, I would go there EVERY SINGLE day, and that includes during my schooling hours. I would talk my teachers into taking the others that I have a few classes with and I to the Jones Center every day and have LOADS of fun every time we went. The Jones Center is a personal favorite of mine, and as long as I am in Girl Scouts, I will go on trips to the Jones Center every year.

Review from Guidestar