HOPE HOUSE OF MCALESTER INC

Rating: 3.4 stars   5 reviews

Issues: Homeless & Housing

Location: PO Box 3041 % Reed Lynn McAlester OK 74502 USA

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Community Reviews

Rating: 1 stars  

The Hope House is a great concept, but the majority of the current staff fall extremely short in actually providing the much needed services that are promised to the clients and advertised to the community. The DIRECTOR, COORDINATOR, and CASE MANAGER go out of their way to belittle, berate, humiliate, and dehumanize the clients. All three also participate in gossip with clients regarding other housemates. On SEVERAL different occasions I have witnessed the coordinator withhold physician prescribed medications from clients for reasons as simple as being one minute late to the window, and even the coordinator herself coming in late. This means 'Med time' has come and gone, absolutely none of the clients received there medications, and were consequently told 'too bad'. The hope house is constantly requesting funds from the public to improve programs and toiletries clothing cleaning supllies etc yet these things are never actually bought they are also donated.

If I had to make changes to this organization, I would...

Hire a different case manager. The current case manager is unapproachable, unprofessional, and does nothing to help clients. Most of her day is spent on facebook rather than assisting or linking clients with resources. HIRE a new DIRECTOR and COORDINATOR they are dragging there clients down, as if being in a shelter isnt low enough. They have no empathy. Put the money back into the hope house and get the staf health insurance instead of bonuses for the director. where is the money going?

How would you describe the help you got from this organization?

A little

How likely are you to recommend this organization to a friend?

Unlikely

How do you feel you were treated by this organization?

Badly

When was your last experience with this nonprofit?

2013

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Review from Guidestar
Rating: 2 stars  

The only thing they provided was a roof over my head.
It is difficult to get rides, my own medications, or pretty much ANYTHING else from them because the daytime staff just doesn't seem to have the time for the clients!

If I had to make changes to this organization, I would...

Quit leaving paperwork laying around that shows the Director has received a $1,000 bonus while constantly begging donors for money for programs that DON'T exist within the Hope House! There is NO counseling available there... there are NO "faith based" programs! They don't even have any Bible Studies or Prayer Sessions! Nutrition classes don't happen, budgeting, life skills and whatever else they SAY they do is NON EXISTANT! Find a new case manager... and get some help that has empathy!

How would you describe the help you got from this organization?

A little

How likely are you to recommend this organization to a friend?

Unsure

How do you feel you were treated by this organization?

Badly

When was your last experience with this nonprofit?

2013

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Role: General Member of the Public
Rating: 5 stars  

Hope House of McAlester is doing a wonderful job outreaching to those women and children who need a little assistance to get back on their feet. The local community supports them by referring clients to them regularly and providing donations whenever possible. Needs vary greatly amoung those who request help, and each individual is treated with dignity and respect. No need is too small for the staff to try to provide. I appreciate the dedication to these clients and have great respect for what they do daily to provide the best for those who need assistance.

I've personally experienced the results of this organization in...

hearing of specific situations in which clients have received the help they needed and then some!

If I had to make changes to this organization, I would...

Increase the funding so they can provide even more for their clients.

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Review from Guidestar
Role: General Member of the Public
Rating: 5 stars  

1 person found this review helpful

Hope House provides a safe, Christian environment for women and children who have no place to go. The Hope House staff has created a home for these women when there was no place and nothing else for them. They help them get back in school, find jobs, counseling, parenting skills and much more. With the support of local organizations and churches each client is given training and direction to take care of themselves. In the current economic situation - life is hard. It is difficult to financially support yourself when anything bad happens. Hope House catches those who fall and get them back on their feet.

I've personally experienced the results of this organization in...

I have seen Hope House successfully enable severao women to get back on their feet, find and keep jobs and move into their own places to live.

If I had to make changes to this organization, I would...

I would like to see them funded to adequately provide assistance to all who walk throught their door.

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Review from Guidestar
Rating: 4 stars  

Hope House provides a Christian opportunity for women and their children to have a safe place to stay while they get their feet back under them. Since becoming a board member, I have seen many women enter the shelter, find employment and to get their lives back on track.

One of my main duties as a board member is to help Hope House of McAlester find the necessary funding. I would like to encourage everyone to pray-fully consider making a donation to Hope House. Please visit our website to find out more about the Hope House and to get stats on homelessness both locally and nationally.

I've personally experienced the results of this organization in...

Serving on the board of directors

If I had to make changes to this organization, I would...

No changes at this time

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Review from Guidestar