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Homefront Hugs Usa Inc

Rating: 4.63 stars   27 reviews 3,060

Nonprofit Issues:

Civil Rights, Mental Health, Disabilities, Philanthropy

Address:

1881 West Liberty Street Ann Arbor MI 48103 USA

Mission:

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734-330-8203
www.HomefrontHugs.org

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Reviews for Homefront Hugs Usa Inc

Rating: 1 stars  

3 people found this review helpful

After I adopted my soldier, I was contacted by Alessandra (owner and operator), who demanded I forward her all the emails I received from my soldier because my soldier was not responding to Alessandra's emails. Feeling threatened by her, I forwarded her only 1 of those emails. It was a huge violation of my soldier's trust, and I highly regret it to this day. Later, I found she had put some of the information from that email on her website as if it was written to her by that soldier. Now that my soldier is no longer deployed, Alessandra has attempted to intimidate me to receive my soldier's home address and phone number which she wrongly believes I have. She has used methods such as name-calling and belittling to get what she wants from me. She has prematurely released the names of our deceased military both on FB and Twitter. (That is not the job of any nonprofit organization. That is the responsibility of the DoD.) She has a number of CrowdSource attempts to get people to pay for her home repairs, purchase her a new vehicle, etc., with attempts to pull on heart strings because she is the owner of HH. If you read her website, you'll find a huge push to donate money...with adoption as a side note. Wouldn't it make more sense to push adoptions so the responsibility of filling care packages and providing postage twice a month rests on the adoptive family rather than Alessandra? Please, I urge you to do research on the company you work with. I strongly recommend SoldiersAngels as they do exactly what HH does with adoptions but they are a much larger organization, wonderful to work with, kind, generous, and most importantly have a verified nonprofit status with 5-stars on GuideStar.

 
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Rating: 5 stars  

1 person found this review helpful

My wife and I have participated with Homefront Hugs for many years. It performs an important and much appreciated service. We have adopted many people in the service, whose names we receive through HFH. There is a tremendous gratification from assisting deployed service people, who need a "hug" from home. Conversely, the person in the service feels less alone while deployed far away. This happens because of the hard work and effort of HFH. We heartily recommend it.

 
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1 previous review
Rating: 5 stars  

2 people found this review helpful

My wife and I have been a part of Homefront Hugs for about 7 years. Alessandra Kellermann, the founder, continues to give superhuman effort on behalf of our military and their families. Her organization has given unconditional support to these people at a time when it is sorely needed. We have received numerous e-mails and letters from soldiers we have adopted through the years, and know how much this support means to them. This gives us incentive to continue our efforts supporting the organization and our service people. We enthusiastically give Homefront Hugs a 5 star rating.

I've personally experienced the results of this organization in...

reading e-mails and letters of thanks from soldiers we have adopted.

If I had to make changes to this organization, I would...

hope many more people will volunteer their efforts towards its mission.

What I've enjoyed the most about my experience with this nonprofit is...

knowing we are providing much needed moral support for our service people. It is too easy for them to be forgotten.

Ways to make it better...

I had time to do more.

In my opinion, the biggest challenges facing this organization are...

maintaining adequate finances.

One thing I'd also say is that...

How frequently have you been involved with the organization?

About every week

When was your last experience with this nonprofit?

2010-1-01

 
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Rating: 5 stars  

1 person found this review helpful

I woule rate this nonprofit a TEN star if I could. I've been with Allesandra and her son Eddie thru the years and find what they do for the military and their families extroadinary. I'm very proud to have signed up, I myself have been married to a veteran and have sent packages and letters to these men and women overseas for years just to put a smile on their faces and a little laughter maybe. It makes me feel good too. Allesandra and her son have worked hard on this nonprofit for our military and their families and I'm proud to part of it. It's a fun thing to do and very rewarding. Have your family join us or your organization....KIDS LOVE IT!!! get them off the computers and texting !!!! .....and the streets....USA USA USA!!!! Remember our troops they remember us. All you need is a piece of paper and a stamp. Homefront Hugs is #1 in my books!!!!

 
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Rating: 5 stars  

1 person found this review helpful

I have been involved with HomeFrontHugs virtually since it's inception 14 years ago. In search of a charity to donate to where I knew every penny was going directly to sending care packages and taking care of deployed troops both mentally and physically, I knew immediately this was the kind of organization for which I was looking. The founder, Alessandra Kellermann and a dedicated group of volunteers, as well as her son, work tirelessly without pay or need for acknowledgement, and assure that FOB deployed know they are not forgotten. Her adopt a soldier campaign gives comfort, thoughts , and prayers to an untold number of troops. Having been involved in many military volunteer groups, HFH is by far my favorite as I can personally feel and see the impact it has on the lives of personnel, their husbands or wives, and their children. I could not recommend HFH more highly, and I could not be more proud of being part of an organization. If you are looking, this is what you're looking for.

 
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Rating: 1 stars  

6 people found this review helpful

I signed up with this organization to help support our troops.Being disabled there's not a lot I can do.When I saw the chance to adopt a soldier I was so exited.Helping the soldier was so uplifting but the experience with this organization left me in tears.And Im left wondering why I was treated so badly.Being new to this I had questions and recieved no responses. Then was told it was my fault.Even the soldier I adopted apologized about it and felt badly for me because I had to explain to him why I was no longer with HFH.The concept is great,but very disappointed and upset.I would think that when someone volunteers with an organization your efforts would be appreciated by that organization.I will never recommend Homefront Hugs and am now apprehensive of joining another.

 
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Review from Guidestar
Rating: 5 stars  

2 people found this review helpful

I am proud to be a part of HFH. I admire Ms. Kellermann for her passion for all military. I feel connected to the soldiers I have adopted, as if they are my own. My goal is to bring a smile to the soldiers that receive. Such a miniture sacrafice on my part for those that sacrafice everything to keep me and mine safe from harm. I am forever in their debt. May GOD BLESS AND BE WITH THEM ALWAYS.

I've personally experienced the results of this organization in...

support

If I had to make changes to this organization, I would...

try to find funding or supporter

 
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Review from Guidestar
Rating: 5 stars  

2 people found this review helpful

I joined HFH a few yrs ago, and I am amazed at how much they do for so many. Not only do they support the soldiers who are deployed, they help the families that are still here. I love the fact that almost anyone can adopt a soldier and send their support and thanks. I had a soldier I adopted a few yrs back and around christmas time I sent him a battery operated christmas tree for him and his troop. I recieved an email from him and all the others telling me thank you, and It would be one of the best christmases they would have being away from home. Then not only that I got pictures from him with the tree, and the smile that was on his face said it all. I recomend joining Homefront Hugs because there is a personal satisfaction to it. Not only do you do your part to support the soldiers, you get to corespond with them and get to know them, you get feedback and thanks for your part. I use to give my money to charities that helped others, but the satisfaction was not there in know who I was helping, that is not the case with HFH.

I've personally experienced the results of this organization in...

coresponding with the soldiers, and seeing the web pages and the postings

If I had to make changes to this organization, I would...

Get them more volunteers

 
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Review from Guidestar
Rating: 5 stars  

2 people found this review helpful

I joined Homefront Hugs 5 years ago. Right from the start I was touched by the absolute devotion shown by Alessandra to the service members and their families she has chosen to serve. I have seen quite a few nonprofits run by grand-standers, who are more interested in getting their picture in front of the public than helping anybody except themselves. Ali won't do anything of that sort. However, if there is a chance of telling everybSody about her dream of helping, she will shout it from the rooftops.

I've personally experienced the results of this organization in...

Immense satisfaction in being able to be of service to men and women who are putting their lives on the line for us.

If I had to make changes to this organization, I would...

I wouldn't change a thing about the way this organization is run. I would, however, try to provide more financial support than I am able at the moment.

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

A lot

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2010

 
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Review from Guidestar
Rating: 4 stars  

1 person found this review helpful

HFH seeks to support our soldiers and their families by having the public send cards, letters, care packages, etc. You can donate items to HFH to send to our soldiers or families, you can donate money to HFH for postage to get those care packages sent, you can send letters/cards/packages direct to HFH to distribute, or you can adopt your own soldier or their family. Thanks to HomeFront Hugs, you have one centralized organization to give what support you can! Especially when our troops sacrifice so much for us. Check them out at homefronthugs.org and not only will you see their dedication, you'll want to help just like I did!

I've personally experienced the results of this organization in...

personal satisfaction! You can't put a price on the pride you take in giving back to our soldiers who've given so much to us!

If I had to make changes to this organization, I would...

Help them get the word out. There are so many good 'causes' out there. But this is helping other human beings; what's more needed than that? Spread the word!

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2010

 
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Review from Guidestar
Rating: 5 stars  

10 people found this review helpful

Homefront Hugs has been superb in their tasks in both sorrow and joy. Alessandra and crew are very quick to respond to any measure or task put before them.We have had a terrific experience over the last 7 months with every encounter. We currently have two adopted troops that are currently overseas. The rewards of the bonding between initial complete strangers has brought me and my family great joy. Our service members are so grateful for so little we give compared to what they are giving to us. Our hearts do get broken when we hear about the needs of our fallen, wounded, veteran troops and their families. Homefront Hugs reaches out to so many different aspects of military life we wish we could address them all. We suggest you get involved.If you would spare a few hours a month or even a few cards here and there it may just spark up your life in a way that you really can not put into words. We HIGHLY RECOMMEND assisting these folks.

I've personally experienced the results of this organization in...

the past 7 months. They do amazing things.

If I had to make changes to this organization, I would...

not do as good of a job as these guys do. So I most likely would not be running it.

What I've enjoyed the most about my experience with this nonprofit is...

the sincere, honest, respectful, responsive and compassionate care these folks provide.

The kinds of staff and volunteers that I met were...

unselfish, honest, caring and productive.

If this organization had 10 million bucks, it could...

spend more time continuing to help more people as they do everyday.

Ways to make it better...

we could do more to help out.

In my opinion, the biggest challenges facing this organization are...

FUNDING. DONATIONS.

One thing I'd also say is that...

Homefront Hugs does amazing things not only for our military families but the rewards for us as volunteers is very amazing too.

When was your last experience with this nonprofit?

2009-12-01

 
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1 previous review
Rating: 5 stars  

10 people found this review helpful

I just started this adventure. I read a message board from the troops and decided to help out. The response from Homefront Hugs was very quick. I understand that there are many more troops that need adoption. If I could I would adopt them all. My family like many are really financially strapped yet it doesn't cost a whole lot to show you care.I suggest we do what we can to help out our troops. They sacrifice more then we can imagine.

I've personally experienced the results of this organization in...

the words from other troops.

If I had to make changes to this organization, I would...

not sure yet.

What I've enjoyed the most about my experience with this nonprofit is...

too new to really say. They responded very quickly.

The kinds of staff and volunteers that I met were...

the person who has processed my application for adoption. Just signed up 9/21/09.

If this organization had 10 million bucks, it could...

help out alot more of our troops.

Ways to make it better...

I could adopt more troops.

In my opinion, the biggest challenges facing this organization are...

fulfilling the number of troops that need to adopted.

One thing I'd also say is that...

more people need to get involved no matter what your opinion is on why the troops are where they are.

When was your last experience with this nonprofit?

2009-9-01

 
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