Families First of the Greater Seacoast

Rating: 4.43 stars   7 reviews

Issues: Health, Homeless & Housing, Human Services

Location: 100 Campus Drive Suite 12 Portsmouth NH 03801 USA

Mission: Families First Health & Support Center is an independent nonprofit agency that contributes to the health and well-being of the Seacoast community by providing a broad range of health and family services to all, regardless of ability to pay. 
Programs:

A family practice offering affordable medical care for men, women and children, including chronic disease management, preventive exams, acute-illness care and round-the-clock coverage. Also, comprehensive prenatal care for teens and low-income women, including obstetric care, nutrition counseling, substance abuse counseling and social work services.

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Community Reviews

Rating: 5 stars  

On 3/28/2013 I wrote a review of Families First, based on a phone call I had placed to them. For some reason the information I got over the phone was completely wrong, and at odds with everything in the website for Familes First. This led me to write a terrible review. My review was followed up (here) with a request that I check back with them in regard to the information I was given in my phone conversation with Families First. I contacted Familes First again, explained what had happened, and they asked me to get in touch again. On my second contact with them I found that the info I had been given was completely wrong, and that Families First was doing all it could to make sure that kind of thing never happens again. Also, the situation that I had originally contacted them about was taken care of by Families First in a professional way by a very polite, and most importantly, a caring group of people! I wish to thank everyone there, especially Terri, for getting back to me and allowing me to find out about the REAL Families First.

Will you volunteer or donate to this organization?

Likely

How much of an impact do you think this organization has?

Life-changing

When was your last experience with this nonprofit?

2013

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1 previous review
Rating: 1 stars  

I contacted Families First on 3/28/13. I was looking for information about a physical exam for a child in order for her to be admitted to the school system. The child is in a nuclear family that has only been in the USA for three weeks; the family has few resources. I was told that Families First does not treat children who are not covered by medical insurance. So much for " affordable primary health for all ages". This family "won" a Green Card Lottery, sponsored by the US Dept. of State. It seems to me that we invite people to the USA, take their money, tell them "thanks a lot, now go home!" After trying and trying to find a place to assist this family, I find myself a bit ashamed of the way this particular family has been treated, by the USA, as well as by Families First.

How would you describe the help you got from this organization?

None

How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Badly

When was your last experience with this nonprofit?

2013

Was this review helpful? 

I am responding to this comment on behalf of Families First. Everyone, please note that the misunderstanding has been cleared up, and the person who originally posted this complaint has followed up with a very positive review, which you can see right above this one. *** This was our response to the first post: There must have been a misunderstanding, because Families First DOES accept children and adults as patients whether or not they have insurance. We would like to help this family and others like them. Please call back again (603-422-8208 ext. 1), and if you have any further problems getting an appointment, please ask to speak with Terri. Thank you!

Review from CharityNavigator
Rating: 5 stars  

About 7 years ago Families First offered a free Men's Health screening and I attended. I hadn't been to a doctor i decades because I thought I was healthy if not particularly fit. I was very seldom ill and in those rare occasions I quickly recovered. Well they determined that I had a Lipid problem and had type II diabetes. I was impressed with that encounter; i received excellent treatment and the staff was pleasant; so they became my medical home. Years later I became a dental patient as well. They offer care "regardless of ability to pay": a siding self pay scale, medicaid, medicare, and most private insurance. I have medicare and private insurance. When I retired I became a child care volunteer and later a board member.

How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2012

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1 previous review
Rating: 5 stars  

For the past 5 years I have been a patient, child care volunteer, Board member, and donor at Families First. I've come to know the agency in great detail and am impressed with its mission, breadth of services, quality of care, and efficiency.

Their success is the product of a capable and dedicated staff and the generosity of its donors.

I've personally experienced the results of this organization in...

I've seen children, infants through 5 year olds, develop their social skills. As a patient I've received excellent care and attend regular diabetes group meetings.

If I had to make changes to this organization, I would...

Offer health and nutrition classes to the public.

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Review from Guidestar
Rating: 5 stars  

My association with Families First began several years ago, when I joined the Board. Later, I became Board Treasurer, and, when my Board term expired, I joined the Board of Advisors. In these capacities, I have watched the organization at work and have participated in its development. I continue to be impressed by the professionalism and dedication of the staff and volunteers, and by the quality of service they provide – and especially by their care and concern for each individual. The feedback received from those to whom Families First provides services confirms this view, as does its high reputation in the community.

I've personally experienced the results of this organization in...

As a Board member and now an Advisor, I have observed how effectively Families First responds to, and anticipates, the perceived needs of the community.

If I had to make changes to this organization, I would...

All organizations are capable of improvement, and Families First is no exception. I have to say, however, that I have found nothing of significance that requires improvement or attention. Families First constantly reviews its operations and whether it is meeting appropriately the needs of individuals in the community.

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Rating: 5 stars  

I started volunteering in the office at Families First about 4 years ago. I maintained client files and was able to get a glimpse of the lives some of the consummers live - many families were experiencing multiple challenges - job loss, chronic health problems, death, children with physical and mental disabilities - enough to overwhelm anyone, regardless of their financial stability. These folks had stress. I would watch the staff at FF interact with them in such a non-judgmental, caring way. They are an extraordinary group of individuals. I was fortunate to stick around long enough to see how FF changed some of these peoples' lives for the better, and how FF enabled them to get back on the road to an independent, fruitful life. I don't work in the office anymore (and I miss it) - I now devote all my time at FF to raising money to support healthcare services. I can't imagine where our community would be without it - there is nowhere else for the uninsured to go. FF does an excellent job of managing how the money is spent, and their state of the art facility and staff physicians rival that of any reputable private practice.

I've personally experienced the results of this organization in...

the office where I volunteered.

When was your last experience with this nonprofit?

2009-1-01

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Review from Guidestar
Rating: 5 stars  

"Families First provides much-needed medical and dental care to people who might not otherwise receive it. The agency does this in a very efficient manner, serving 5,500 people annually on a budget of about $4 million. Those who can pay for the services do so on a sliding scale. I donate to Families First for those three very important reasons which prove Familes First is fiscally responsible. But I also give because I realize how fortunate I have been in life and many people, through no fault of their own, have not been as fortunate."

I've personally experienced the results of this organization in...

I attended a "Family Night" where people served by Families First bring their children for a dinner at the agency. I talked to those who get their medical and dental care there. I called a bingo game for the children that night.

When was your last experience with this nonprofit?

2010-10-01

Was this review helpful? 
Review from Guidestar