Rating: 2 stars   3 reviews

Issues: Homeless & Housing

Location: PO Box 640 Denton TX 76202 USA


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Rating: 1 stars  

1 person found this review helpful

The discrimination is at an all time high. Clients from correct ethnic background blatantly disregarded the strictest rules, endangering the lives of children, and other clients on several occasions in my 1 month stay. Several staff members stated they were only there to receive a paycheck or intern hours. These statements proved to be true, as displayed in their level of empathy and assistance, which was at the bare minimum, especially if you were from the wrong ethnic group. Most made it seem as if clients were bothering them for being there. And on several occasions, staff would have liquor in water bottles. Only 2 staff members provided excellence service to these needy clients while others collected their pay and went home, hating every act of kindness obliged by their job description.

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Rating: 1 stars  

2 people found this review helpful

The Denton County Friends of the Family has changed for the worse over the past few years. There are a few good people within this organization (one is a doctoral-level Director), but a few others make this entire organization be one that I don't have faith in. Their mission is to move "families from crisis to confidence", but from my experience they really move families "to catastrophe from crisis". I've been abused here by the very people who are supposed to help me.

As a victim of violence and stalking, and a disabled person, I was neglected and then abused by two key staff members when I finally sought out help to navigate the justice system. I was ignored, and they refused to call me back in regards to filing for crime victim's compensation and new acts of abuse from the ex. Once I finally got someone on the phone, I was screamed at and told of all of the things that are wrong with me (mind you, I have never even met these two individuals face-to-face) , and I could not get a word in. I was berated, cursed at, told I deserved the bad treatment, referred to as stupid, etc. Any time I tried to ask to speak, the verbal attacks intensified. My concerns were minimized, I was told that my perception was wrong, and that I was not respectful. The actions by these employees (one a Director) are abuse in its most obvious form.

I have donated many things to this organization over the years, but I will never again. They abuse the very people they are supposed to help, and appear to get a real high out of doing so. I would suggest that anyone reading this not donate to this agency and voice the need for changes here.

If I had to make changes to this organization, I would...

Remove certain people from leadership and have more intense regulation on how clients are treated.

How would you describe the help you got from this organization?

A little

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Rating: 4 stars  

I stayed there for about a month with my children. The shelter is a decent place, a lot nicer than I expected. All kinds of women stay there, all races and income levels. Everyone there is kind of shell-shocked and not always easy to get along with. Some people use the services to make their lives better and others go right back into the situations that got them there. The staff is ok. I would say that they generally treat everyone with fairness and compassion. The counseling service is somewhat helpful because the counselors are familiar with family violence issues, but they insist everyone's situation and behaviors are alike. The friends of the family thrift store isn't good.

How would you describe the help you got from this organization?

A lot

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How do you feel you were treated by this organization?

Quite well

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