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Nonprofit Overview

Causes: Counseling, Family Services, Mental Health

Mission: To strengthen families through direct services for divorcing or separating parents and their children. To provide workplace and community parent education programs and provide counseling for individuals and families.

Programs: To help children bridge the gap between their divorced or separated parents, the center provides the following services:supervised visitation; monitored exchanges; educational seminars; parent education courses; shared parenting visitation program; individual counseling. The organization facilitated 450 exchanges, supervised 1,703 hours of visitations, and conducted 150 counseling sessions.

Community Stories

18 Stories from Volunteers, Donors & Supporters

Professional with expertise in this field

Rating: 5

I know this organization personally and professionally. In the past it has had its ups and downs as any growing organization can attest to but, there are many good things happening at Guardian House. Under the direction of Shannon White this organization has not only seen positive growth but, solid impact in our community and with the families it serves. Often times there are families that must report to Guardian House with a load of inter relational hurts that can result in bitterness toward all. The team at Guardian house helps and heals so that families can restore hope in their relationship and move forward in peace. In the past 3 years the organization has added valuable programs that promote parent-child bonding like art therapy, Parent Café and Teens class. There is an entirely positive vibe at Guardian House that is worth checking out!

Review from Guidestar

General Member of the Public

Rating: 1

This organization is one of only a few of its kind in the city. It provides a wonderful, necessary service to the community. However, the staff are incredibly untrained and nearly incompetent. There is a ridiculous amount of turnover for such a small agency. The goal of the agency is to provide a safe environment for exchanges and supervised visits, yet they do not follow the court orders and are unable to provide the full amount of time available for the visits. The staff are very rude and they are always changing, which makes an unstable environment. Also, they are very judgemental of the clients seeking services, assuming they are all bad people and treating them as such. They are supposed be a neutral party, yet they are not. They often get confused on who is the custodial party, losing payments, charging when they are not supposed to and charge a ridiculous amount for their counseling service- which is done only by interns. They need a complete overhaul.

1

Client Served

Rating: 5

The center is invaluable. The staff are professional & courteous & extremely caring. Their service to the
community is as invaluable as our police & fireman. Families in distress need a "soft place to fall". The center is that place. When you walk in ..you know immediately it is all about our children and making them feel safe and secure and with people that love & care for them. It is a true "home" for children away from their home, complete with an outdoor playground. They do their best to meet the needs of all family members and in so doing, help all the children find a place of harmony.
From Pamela McGuire executive director...to each and every staff member, volunteer, board director and contributor, they believe in and truly put into action their mission statement.
Thank you for all you do. EMB

1

General Member of the Public

Rating: 5

The family counseling here is grounded, effective, and based on a wealth of diverse experience. I would highly recommend their services - both for the more dire situations that the Center regularly handles (for which the local bar and bench are extremely grateful) and for general family relations improvement advice and counseling.

Review from Guidestar

1

Board Member

Rating: 5

I have personally witnessed The Center For Family Relations for many years (since its inception) provide amazing services in the way of exchanges, counseling and support to children and families in the midst of difficult separations, divorces, etc. The children are the innocent ones in these cases, and they need to be able to love both of their parents, no matter what, and without being made to feel guilty for doing so.

The employees, the volunteers and the board of this organization work very hard to continue this incredibly necessary and worthwhile organization.

Review from Guidestar

Client Served

Rating: 1

I have been a client for many years. I have seen this organization go steadily down the tube. The staff are rude, and incompetent, knowing nothing about individual cases. They tend to forward calls to someone else and no one seems to know what they are doing. They have put me and my children in uncomfortable situations with my ex-spouse, who is the reason we are there. They are supposed to provide a safe place, but they do not monitor the parking lot and caontinually mix up arrival/visit times. I ahve tried many times to contact the directors, but they are never there. EVER. I have been told they would get back to me, but I have never gotten through to a director, despite leaving messages and voicemails. The only reason I continue to use their services is because i was ordered by a judge to. if i could, I would switch services to Family Service Association, whom I know to be more professional, but I cannot.

1

Volunteer

Rating: 4

I have been a volunteer for Center for Family Relations for two years.It has been truly been an honor working to support such an important organization keeping children safe in the SA community.

Review from Guidestar

1 Abigail B.

General Member of the Public

Rating: 4

My husband and I have recently split up, and I had concerns about his mental state, which made me worry about his access to his daughter. One of the directors at the center is a personal friend. I had recently been to the center during a vacation to the US (I am British) as she was working over time (she is very dedicated) and managed to see some of the leaflets and posters aimed at the users. Therefore, when I had to decide what to do about my husband having contact with my daughter, and with help from the director I was more able to make a non-emotional decision in the best interests of my child. I feel that I was lucky to know somebody in this work area, otherwise contact arrangements might have got messy, more about what I wanted than what my child deserved. I know that similar institutions are present in the UK, and that they too are woefully underfunded. The work that goes on here is important, not just for the kids, but for their parents too. I know that workshops are carried out so that co-parenting is less fraught and I think that it would be useful to advertise these in the general population, as I feel that the help I received was equivalent to one of these workshops. Although it was evident that the work was hard, and poorly paid, all the staff were cheerful and helpful. I felt that the users were put at ease by their demeanor.

Review from Guidestar

1

Board Member

Rating: 5

I have been very impressed with the impact this organization has made on the community. There are so many families inundated with problems that are a generation’s cycle. The buck stops here. The cycle stops correcting the problem from the roots up before it becomes a tree.

Review from Guidestar

1

Board Member

Rating: 5

I have to say that it is an Honor to be a member of the Board in representing CFR, and what it stands for. The Center has done a wonderful and outstanding job with parents and children in providing council and mediation. The care that goes with it from the Director to the staff. Family's can feel the warmth and comfort when making the exchange, everyone is treated with same equal respect. I have sat in to watch how the flow of the center runs and I was very impressed and pleased. The center has developed a strong foundation, And has and continues to make strong improvements to better serve the community. I support CFR and applaud the center for the great job that they do, dedication is very important to me, and I strongly see it @ the Center. As we grow together to continue to develop a Stronger Facility. And offer more services that will benefit our children and educate the parents, it will make for a much better life for these family's. CFR is the Facility that I would Highly recommend, and would do so even if I wasn't on the board. Best Regards Brandy Lopez

Review from Guidestar