ANGEL SERVICE DOGS

Rating: 3.18 stars   11 reviews

Issues: Health

Location: 3815 Highview Dr % Brett Mers Colorado Spgs CO 80908 USA

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Rating: 1 stars  

1 person found this review helpful

I was once a really good volunteer trainer for Angel Service Dogs, Inc. (ASDI) and I learned first-hand how truly corrupt they are. I recently heard that Angel Service Dogs is changing their name to "Freedom Service Dogs" and moving away from peanut allergy alert dog training (totally bogus BTW) toward PTSD dog training. DO NOT TRUST THIS ORGANIZATION!!! The woman who runs this sham non-profit is unethical and ruthless. She knows nothing about training service dogs and threatens to sue anyone who disagrees with her methods. The volunteers soon find out that they are in charge of the so-called service dog training and any real trainers that are hired, quit the organization in short order and file lawsuits against ASDI. It is a very sad situation for the dogs, the well-meaning and innocent volunteers, and the people who are duped out of thousands of dollars for one of these dogs. (Many of the dogs end up with aggression issues, and fail to perform as service dogs, etc.) There are many lawsuits against Angel Service Dogs. I fervently hope this organization can be shut down. They are a disgrace and a dis-service to the service dog industry.

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Rating: 1 stars  

Unfortunately, we purchased a dog from this organization last year. Even during the training in Colorado, our dog was unable to perform the detection work promised by Angel Service Dogs. My dog lunged at hotel guests and employees. We asked for our money back and the owner, Sherry Mers laughed at me! We were shocked! We have since discovered that 6 former dog trainers with ANGEL SERVICE DOGS Inc. ALL claim that ANGEL SERVICE DOGS SELLS DOGS UNFIT TO BE SERVICE DOGS. We had our dog evaluated by a renowned animal behaviorist at Tufts University in who stated that my dog DOES NOT have the temperament to be a service dog and that my dog suffers from fear and aggression to strangers. Sadly, we are not only family that has had this problem with Angel Service Dogs Inc. In the upcoming months, there will be more families coming forward with their very sad stories about dogs that bite, can't detect allergens, are aggressive etc. The owners, Brett and Sherry Mers do not return our phone calls, have returned letters unopened that we have sent by certified mail. We filed a complaint with the Colorado Attorney General, as have other families. We have learned that the owners are now starting a new company called Liberty Service Dogs.

If I had to make changes to this organization, I would...

Shut down the whole organization and refund money.

How would you describe the help you got from this organization?

None

How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Badly

When was your last experience with this nonprofit?

2014

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Rating: 5 stars  

Angel service dogs has been amazing to us. They provided us with a life-saving tool for our child. I am so thankful to them. We will never be able to express enough gratitude

How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2014

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Rating: 5 stars  

1 person found this review helpful

Angel Service Dogs goes above and beyond to provide dogs that can do what they are trained for. As a client of Angel Service Dogs we have had our daughters dog for almost 3 years now. When we first started on this journey we were scammed by a company called Noelle's Dogs for Hope. Unfortunately we found out they were a fraud after we had already given them a substantial amount of money.

Thankfully a news channel here was able to confirm and expose them as a fraud. They then reached out to Angel Service Dogs on our behalf to see if they could help us. Angel Service Dogs agreed to take us on and help us get a properly trained dog that could allow my daughter a more fulfilling life.

Angel Service Dogs came to us and sat down with us to make sure we understood the process and to answer any questions that we might have. We at first were very worried because we had already been scammed. Angel Service Dogs would answer any questions or concerns we had day or night.

They worked with us for 9 months side by side and helped us raise the amount needed for our daughter's dog. In October of 2011 we were able to take the trip to Colorado for 2 weeks to learn how to properly use Geo and to care for him.

Because Angel Service Dogs has family member who have allergies to they understand the stress and fears that go along with these types of food allergies. Not only did they provide classes on using and training Geo they also provided classes on how to deal with the day to day stress of it all. Teaching us how to slowly reintegrate being in public and keeping our child safe. Along with that they provided CPR and First aid classes for not only our dogs but also for the Human side of it.

After we got home with Geo the support has continued. We are going on 3 years now of having our dog and any time a question or problem has come up they have been there to help us work it out.

Geo has gone above and beyond his training and is very efficient in his job. Angel Service Dogs does a wonderful job socializing and training these dogs for the situations they will be in. The trainers they use are professional and provide dogs that can do their task they are asked to perform.

If I had to make changes to this organization, I would...

No changes!

How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2014

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Rating: 5 stars  

1 person found this review helpful

The people (probably the same person) that wrote the negative reviews sound very bitter and in need of some help. The facts are all wrong and they are trying to make Angel Service Dogs pay for for what I can only imagine was their own lack of follow through.

I am a puppy raiser, and I am appalled and disgusted that someone would think these dogs are abused in any way. The puppies that we bring into our homes are loved and cared for as part of our family. We spend countless hours each day working with these puppies and taking them with us everywhere we go.

I know for a fact that not all from a litter make it into the program. I have spent time with some of these puppies from the time they were a couple hours old until they graduate...2 years later. We make sure these puppies meet hundreds of people and are thoroughly socialized. Sometimes Angel Service Dogs know from the beginning that a puppy will not make it and sometimes it is a year and a half into the program...but never would they allow a dog to go home with a client if there was even a slight question about the dog.

For the bitter person: Please work past your own shortcomings and stop trying to ruin a great program that has helped many children live a better life.

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

Life-changing

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2014

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Rating: 5 stars  

I'm not sure what tree these nuts fell from (pun very much intended), but that matters very little to me. My daughter received her service dog in October 2011 after we worked side-by-side with Angel Service Dogs, Inc. to successfully raise all of the finds necessary for such a life-changing investment. My daughter, who was only three years old at the time has benefitted immensely since Brie was brought into her life. Brie was puppy raised, trained and very much loved by a sixteen year old girl; under the guidance and supervision of professional trainers who brought years of military and police dog training experience to the table. I find it incredibly heartbreaking to see such horrific accusations being ignorantly tossed around about a company I am deeply committed to and believe in whole-heartedly.

Anyone who has ever done any sort of product research on the internet should know that 95% of reviews are negative ones. Typically, such negative reviews are penned by individuals who know deep down inside that their claims are exaggerated and unsubstantiated, which is why they are unable to come to an agreement with the company in question. Once they've exhausted all possibilities of bullying a company into succumbing to their outlandish claims and demands, they become even more angered. The next logical step in the mind of these individuals is to tarnish the company's reputation in any way possible, in hopes of "punishing" the company by deterring possible customers/clients.

The cowardly claims being made here can only be described with one word. Bogus. I would encourage anyone who reads any of this to do your homework and contact Angel Service Dogs directly. Ask them to connect you with past clients. Ask those clients your questions. I guarantee that you will get a much different perspective than the picture of evil bring painted here. I've been on the receiving end of that phone call many times, as I've helped several families decide if an Allergy Alert Service Dog (tm) was right for their family.

I will agree with one statement made in one of those negative reviews. Not all dogs are made to be service dogs. However, I will also add that not all families are able to be service dog families. Having a service dog is a much bigger commitment & responsibility than most people realize. It's not as simple as taking the leash of a highly trained and skilled companion and never looking back. It's a constant journey that one must continue to be dedicated to in order to remain successful with their service dog.

One last thing. In every ASDi training class (clients must spend 2 weeks learning how to handle & continuously train with their new service dog), clients are required to prove that they have mastered the skills necessary for them to be successful with their service dog. Trainers, ASDi officials and clients all must sign off on these requirements. If these requirements are not met, the client is NOT permitted to leave with their service dog. That being said...if these disgruntled clients left the training class with their dogs, they clearly demonstrated that they had the ability to control the dog, as well as the skills necessary to provide ongoing training for as long as this dog would remain working as a service dog. If they dropped the ball at home, and did not follow the instructions they were given, they have only themselves to blame.

My name is Jamie Jahns and I can be reached at j.jahns@bex.net. Feel free to contact me personally if you'd like to know more about our SUCCESSFUL experience with Angel Service Dogs, Inc.

If I had to make changes to this organization, I would...

Move them across the country so I would be able to have a more hands-on role in helping them continue in their amazing mission!

How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2014

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Rating: 5 stars  

1 person found this review helpful

I have assisted with families who are puppy raising in different cities for this organization. Each of their dogs are health tested (hips x-rayed, eyes examined, blood tests, HWT, and each gets a health certificate when they graduate), and they routinely eliminate dogs. They have people wanting the dogs that do not make the program because they are so well behaved. AKC will not allow service dog companies to do the official CGC, but each client demonstrates all obedience and detection tasks 3 times with their dog in front of different people before they go home with the dog and the clients sign off on each task. The clients are required to do training logs. If they do not keep up on the training, it is not the fault of any trainer or this fine organization.

They regularly have activities in their community in public, post it on their facebook page and invite people to the activity. They do demonstrations in schools, community events, and participate in area parades.

They have a clear contract that they go over with each family (literally read it to them while they have a copy in hand) and offer past clients to call. Most of these clients are easy to find on facebook.

If I had to make changes to this organization, I would...

Help it grow. I'm looking forward to doing more in 2014

How does this organization compare with others in the same sector?

Very Well

How much of an impact do you think this organization has?

Life-changing

Will you recommend this organization to others?

Definitely

When was your last experience with this nonprofit?

2013

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Rating: 1 stars  

We are one of the former clients you may never hear about. We received our dog who does not like boys or men and simply cannot perform the tasks it was expected to achieve in a public environment. We also later learned about the puppy raiser days when he was abused and severely neglected. He cannot be a service dog. He cannot handle it. He bit a boy and is very protective of our child. It was not his fault because of his abuse while in "training". How an organization could send this dog out as a service dog is beyond me. Anyone that knows anything about service dogs knows that it takes a special dog to be a service dog. MAYBE 1 in 10 would qualify. This organization put through every dog in our dog's litter as a service dog. That says it all right there. There is no way every dog in a litter would be service dog quality. Do the research. This organization puts dogs through that cannot handle the work. Some of these dogs are abused, neglected, etc. Some are working great and I'm happy those families received help for their child. Our child is devastated by the experience. I am not alone either. There is a group of us. Yes, we also did not receive the dog we fund raised for. And we were also banned from the group, which is why you never heard our story. It's a sad one...very, very sad for our child. And our dog went through a very bad time while in their "program".

How would you describe the help you got from this organization?

None

How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Badly

When was your last experience with this nonprofit?

2013

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Role: Professional with expertise in this field
Rating: 1 stars  

1 person found this review helpful

The reason some "clients" do not hear about the clients who did not get the service they were promised is because they are banned from ASDi's "private groups" They bully these people into not coming out and saying anything for the fear of being sued. They target good hearted people for their evil plots to get $$. I know of several people who have received service dogs who do not do their work. One doesn;t detect but doesn;t matter because they can;t take this dog into public anyway because the dog isn't well behaved at all. I know of 2 more who has bitten children in classrooms. This has to do with in proper training and socialization. Service dogs should be able to perform their job in any condition. Also should be able to pass at least a CGC test. With any handler given to it. They are one of many non profit companies that should be shut down before more families and dogs lives get ruined. Ask your self why would a non profit have to be so secretive? All of a non proit's events should be open to the public. Well I guess unless you have something to hide and you do not want people talking with each other to figure out all their lies.

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Rating: 5 stars  

2 people found this review helpful

First of all, let me get this straight. Magenter has given a 1 star rating to this organization, rating them low for not having accredited trainers and claims that Angel Service Dogs pockets $10K per dog. Meanwhile... Magenter has a profile that is not populated, uses a pseudonym, provides no facts, specificity or evidence, and claims to be an expert in their field without providing any credentials themselves.

As a client of Angel Service Dogs I have to say that my experience FAR exceeded my expectations. We have only had my son's Service Dog for 3 1/2 months now, and she is doing a great job.

I don't know what it costs to raise these dogs or what it takes to train these dogs, nor do I care. Our dog was raised and trained well and is performing well for my son.

Whether my son's dog was trained by accredited professionals or "Joe Schmoe" who trains the dogs humanely doesn't matter. What matters is the results of the training. I can honestly say that my son's Service Dog performs her duties very well. In fact (confession time), I am not an accredited trainer but I have to train with my son's Service Dog on a regular basis to make sure that she can still alert correctly in a live situation.

As a client of Angel Service Dogs I am in contact with many other clients. As far as I can tell, we are all satisfied clients and fully support Angel Service Dogs.

So far, I don't see an opportunity to submit my name with this review. Just in case I missed something, my name is Jess Owen and I live in Ocean Shores, WA. I am a real person, a real client of Angel Service Dogs, and I stand behind every word of my review.

If I had to make changes to this organization, I would...

I don't have enough information to answer a question about how I would change this organization. I think that is a ridiculous question since change is not always a good thing.

How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2013

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Review from Guidestar