My Nonprofit Reviews

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1 reviews

Review for Austin Pets Alive, Austin, TX, USA

Rating: 1 stars  

I attempted to adopt a cat recently. I’ve adopted several animals from them over the years without issue. Well the last two adoption attempts, one for a dog, and the other for two kittens left me scratching my head. I met the kittens, the foster loved me, and I scheduled the final appointment. Then APA about two weeks later, at the last possible second told me they couldn’t proceed. They gave no explanation and simply referred me to a supervisor which I immediately availed myself of. No response. Whatsoever. They are a great idea with no accountability in place from what o can tell. They have no complaint process, no way to reach the board, therefore no accountability. That is a bad recipe to have in the non profit sector. I will never use them again. I would give zero stars if I could.

Role:  Client Served