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Review for 211 Tampa Bay Cares Inc, Clearwater, FL, USA

Rating: 5 stars  

I am a vouunteer for 211 Tampabay Cares. All volunteers go through a period of training so that we may better relate to the clients. The trainings are very organized and well presented. Each volunteer is given an opportunity for further instruction if necessary. All of the staff are genuine and make every vounteer feel very special. The staff hold special events and recognitions for the volunteers. It is the best volunteer situation I have taken part in.
I was a volunteer who personally took phone calls from clients and searched the database to give them information to help with their specific need. I can tell you without reservation that each day I finished my shift, and as I drove home, I was smiling and telling myself I had done something that made a difference. Every single person that calls is looking for an answer -- sometimes desperately looking. They are so very grateful for the information and for the kind voice on the phone. They look to 211 as their lifeline.
I tell everyone who will listen that 211 is the most important community service available for Pinellas county - and all the counties that provide 211 service. The database of information provides assistance, the suicide line saves lives, the new generation of homeless and failing citizens are given hope. Sometimes all the caller needs is someone to talk to. AND 211 listens.
I now assist on the Administration side as 211 Tampabay cares connects the various assitance organizations through a mutual data base. The clients now may call several agencies and find that they are already in the system and the person on the phone is ready to help and looking at their information.
211 is the best service out there for anyone who needs any type of assistance.

I've personally experienced the results of this organization in...

as stated in my review

If I had to make changes to this organization, I would...

Help them get more funding so the word can spread to every household.

Role:  Volunteer & Phone and Admin volunteer.