My Nonprofit Reviews
Review for Covenant House, New York, NY, USA
I’m sure they do great work, but the way they handle donations is ABSURD! There should be an easier way to cancel donations than having to email (which no one ever answers) or call (which no one cares enough about their job to do it right).
I made what was supposed to be a ONE TIME donation back on January 3rd, there’s no other option but monthly apparently. I thought no big deal, I’ll just cancel after this donation. Boy, was I mistaken.
I’ve emailed them about 6 times since then and called 4 or 5 times (it’s been 3 MONTHS!) to no avail. Every time I call, if anyone even picks up, they’re always rude, and they ALWAYS tell me to just email. Which I’ve done multiple times. Nobody checks that email I guess so I’m not sure why it’s a contact option??
It’s ridiculous that I have to transfer all my money into my savings account so I won’t be charged by these imbeciles. And now I’m gonna have to contact my bank which I didn’t want to have to do but they leave me no choice since I can’t get ahold of anyone.
Honestly, find somewhere else to donate to. unless you want to spend your money to be bombarded with emails and have to deal with the worst customer service to cancel.