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JM2020

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1 reviews

Review for Hope for the Warriors, Springfield, VA, USA

Rating: 1 stars  

Good Luck getting help! Last year my husband and I reached outfor financial assistance due to my husband being placed on FMLA leave which caused a loss of income. We started to fall behind on payments of course. It took over a week for them to contact us from our initial request but they claimed they contacted us (lie) and then said it took too long to contact us so they closed out our case. My husband begged and pleaded with them and they decided to open his case back up. Days went by and we couldn't get a hold of the person in charge of our case. We finally reached someone whom said that person had gone on vacation and again, because it took too long, they closed our case. Here we go again, begging and pleading as our one bill we needed helped on got larger and larger. They opened it again only this time, to close it within days and tell us the amount was too large. WELL YES!! Because they were taking so long to respond to us the bill incurred new charges. And to add, they were very emotionless when denying us. Here we are again, almost a year later, we put in another request, this time, no call, no request to hear our story or provide proof...just a short emotionless denied email. Not sure who they are helping during these hard times.

Role:  General Member of the Public
H4WPR (Nonprofit Staff) wrote:

We apologize that your experience has not been a positive one. Our Director of Clinical Health and Wellness can speak to you about your circumstances. Please send an email to info@hopeforthewarriors.org and you will be contacted.