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Review for Carpenter's Shelter, Alexandria, VA, USA

Rating: 5 stars  

When I volunteered to participate as a the Front Desk Volunteer, I was somewhat apprehensive that I would be able to learn the system for transferring telephone calls and answering callers' questions. So, I was surprised and greatly reassured when I arrived at the Front Desk on my first day. Our Volunteer Coordinator, Jamila Smith, had arranged for a veteran volunteer, her mother!, to take the the 7-9 a.m. shift before mine. Mrs. Smith had written out on a paper pad a checklist for me along with some other helpful reminders. Then she stayed a while as I handled the first few calls. My initial fears turned into a more comfortable feeling of accomplishment and belonging. I felt that I must be in the right place with such an organization's capacity for understanding and attention to detail--a feeling that I will never forget.

Role:  Volunteer