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YvonneM

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1 reviews

Review for Bronson Methodist Hospital, Kalamazoo, MI, USA

Rating: 1 stars  

I am a breast cancer survivor that presented to the Bronson Center for Women for a diagnostic mammogram as ordered by my primary care physician. The Bronson radiologist changed my physician’s orders without discussion. Bronson “protocol” called for a screening mammogram in lieu of the diagnostic mammogram as ordered. I discovered that this change occurred on at least two previous occasions without my knowledge.
The result of the unstated Bronson “protocol” changes...a mass behind my breast that went undiscovered for more than a year.
Complaints to Bronson Hospital fell on deaf ears. Their Patient Relations Representative stated that the standard of care was not compromised. My physician (a Bronson employee) stated “an occasional patient may fall thru the cracks” and “patient health was not compromised in any way”.
Except my health has been compromised...Borgess Hospital discovered a mass behind my breast during a subsequent diagnostic mammogram.
You may want to re-think your confidence in Bronson Hospital and their physicians. I certainly have.

Role:  Client Served