My Nonprofit Reviews
Review for DOROT, Inc., New York, NY, USA
Having heard nothing but praise for the work of Dorot, It was an unpleasant surprise to find the agency so callous, disrespectful and unforthcoming several years ago when I when I found myself virtually homebound and unable to shop or cook due to chronic unrelenting arthritic pain. Let me add that I was a "young" senior (in my late 60's), but that fact does not mitigate pain. In addition, I have no family whatsoever and live alone. I received kosher Meals on Wheels for a short time, and found them to be lifesavers. When the social worker came to pay a visit, she she asked a series of rude and intrusive questions that were utterly unrelated to my ability to shop or cook.
Seeing that I was obviously not living in poverty, she told me that Dorot would cancel the Meals on Wheels, and when I explained that I do not have "take out" food delivered due to its salt and sugar content, she advised me to employ a private chef. I did so for a month, but a middle class individual cannot afford a private chef for an indeterminate period of time. I resorted to shopping once a week for groceries I could eat without cooking - mainly bread, fruit, and ice cream. In spite of my total isolation, she did not offer a any visits or even phone calls from volunteers. She did give my name and address (without my knowledge or consent) to a total
stranger who -- not signing her surname -- sent me a birthday card from "all your friends at Dorot." Disrespectful and patronizing behavior on the part of the Dorot professional staff. If I had been offered a volunteer visitor, I am certain that that person would have been as respectful as the professional staff is disrespectful, and that we would have had much to offer
each other. It is a truism that the volunteer gains as much if not more from the encounter than the recipient.
If I had to make changes to this organization, I would...
Educate the "professional" staff -- they need tor realize that pain is no respecter or income or social class. The solvent individual can experience pain and isolation to the same degree as the impoverished one, and in fact, there is medical research to the support the fact that isolation exacerbates pain.