My Nonprofit Reviews
Review for Paralyzed Veterans of America, Washington, DC, USA
I donate to several charities each year, ranging from total donations of $1,000.00, all the way down to $25.00. And each one always sends an annual giving receipt. For instance, this year, I donated $25.00 to Toys For Tots, and I received an annual giving receipt. I donated $60.00 to the American Red Cross, and I received an annual giving receipt. I donated $100.00 this year to Paralyzed Veterans of America. I received a letter, dated 31 January, 2019, thanking me for donating "$0.00" in 2018. I called the charity on 12 Feb, and spoke to a woman named Denise. She apologized for the mix up and said she would have an accurate annual giving summary emailed to me in 48 to 72 hours. That meant Friday, 15 Feb, or, at the very latest, Monday, 18 Feb. (What takes a charity 72 hours to generate an email in the first place?) On Monday, 18 Feb, I still had not received an annual receipt, so I called again. This time, I spoke to a young woman named Sierra. I explained the situation to her, and said I needed the receipt because I had an appointment with my tax accountant on Thursday, 21 Feb. She spoke offline to a Supervisor, who assured her that he could see by my computer file that the email was "being prepared for release that day." I asked her to confirm that I would receive the email by close of business, and she did so. I did not receive an email. I called back on 19 Feb. This time a woman named Jasmine answered, and I immediately asked to speak to a supervisor. She asked the reason and I told her. She went offline for a moment, came back, and told me that no supervisors were available, because they were all in a meeting. I asked her is she could see my file. She said yes. I asked her to email me a copy and she refused, saying that she didn't have authorization. I said, "Yes you do, the authorization was granted to send the email last night." She refused to send me a copy of my annual giving receipt, saying that she would have a supervisor call me back.
I am a Veteran myself. I have lost friends, and a brother in the service of this country. I had hoped that Paralyzed Veterans of America lived up to their mission, but sadly, I must say that they have the poorest donor services, and the shoddiest bookkeeping practices I have ever seen. I will not be giving any more of my money to PVA, and I fully plan to file a complaint with the US Attorney General about their poor bookkeeping. I will also negatively rate them at every opportunity I have.
One of the signs of how a charity effectively uses the money donated to it is how efficiently it tracks and receipts its donors. Since PVA fails so miserably at the later, I have to assume that they are equally inept at the former. If I could rate this charity lower than one star, I would.