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Esteban D.

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1 reviews

Review for USA Cares Inc, Louisville, KY, USA

Rating: 5 stars  

I would like to recognize USACares for helping me and my family in our time of financial need.

I applied for USACares' new job financial assistance program. Veterans who have accepted a job offer and demonstrate financial need qualify. The approval process took longer expected due to difficulty with verifying employment through my employer.

The one issue that came up was the check that I was sent was mistakenly mailed standard mail. There was a miscommunication with whoever is responsible for mailing out payment. This was problematic because the check was for my rent and the next month was fast approaching.

My case worker was Jerry Newman. He came through and straightened everything out by cancelling the original check and mailing another check via USPS Overnight mail. Myleasing office receives the check the next day and the crisis was solved.

Thank you so much USACares for helping a veteran in need! My family and I appreciate it!

Role:  Client Served