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Review for FACES SF, San Francisco, CA, USA

Rating: 2 stars  

This review is for the Bayview FACES site.
While the children were a joy to work with and the preschool teachers were really nice, the upper management staff were the primary people I worked with and will be discussing the main issues within this review.
First, there is some disconnect between management and the families being served at this facility. This site serves low-income families and many Latino families that are primarily Spanish speaking with varying levels and abilities in English. There is only a few Spanish speaking staff, but there are even fewer resources for them to take advantage of.

When approaching upper management and HR with ideas for improvement, there was no interest on their end to hear these ideas or they were satisfied with the way things were going and there was no way that upper management wanted any new or fresh ideas.
If you're a new employee, there is little to no guidance from supervisors and you are expected to know exactly what they want even if they don't communicate to you what they want.

While the work they're trying to do with children is important, any staff that is not management receive less than the short end of the stick.

Role:  Volunteer

HJPA, I am glad you had a good volunteer experience with the teachers and children, but am sorry to hear that you experienced a disconnect with management. We have had several management changes in the last year and are certainly focused on improving issues you mention. Please reach out if you would like to give more feedback and help us improve. -Jonathan Wang, COO