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Review for In Our Hands Rescue, Bronx, NY, USA

Rating: 2 stars  

I adopted a kitten, who immediately got very sick (not IOH fault) the minute he got home. He had bad ear-mites which we hadn't noticed, and a bad upper respiratory infection. We dealt with this, then again when they resurfaced. We had been told that the org would be in touch when it was time to neuter him, but they weren't. I reached out four times and they didn't answer - finally just called the number. Was instructed to text - and got an immediate reply. Without knowing who I was, I was told that they had responded to my communication (!), and that I had to contact another person to find out about neuter and spay services. I did, and that person seemed to want me to get me off the phone. No appointments available at wherever they send you, so maybe sometime next month, maybe not. But definitely far out in Queens early in the morning and late in the afternoon. The woman said she'd get back to me. From meeting the people who run things (though the other volunteers were friendly), to getting no response for nearly two months on a simple question, to finally getting rude and just not competent responses, I'm skeptical about the basic functioning of this organization and can't recommend it. I'm not sure why they treat people so poorly (it just seems extra). I can only imagine if I had actually had an issue that caused me to seriously engage with them.

Role:  Client Served