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Review for In Our Hands Rescue, Bronx, NY, USA

Rating: 1 stars  

I attended an adoption event wanting to meet two dogs in particular listed on the website. When I first called, I was told that any dog listed on the website was still available and that the website was updated constantly. When I arrived, I was told that one of the dogs still on the site and physically there at the event had already been adopted even though the person who had adopted him wasn't there yet. I was a bit disappointed and let them know that he was still on the website. I met a small pitt mix there and fell in love with her, but she was over 25lbs (my weight restriction). A day later I told them I was in contact with my landlord and waiting on her response to make sure it was okay to adopt her. I received the okay from my landlord that day and called Jennifer back to let her know, but got no response. That same day I emailed her and received no response. I called again the following day, texted as per recording instructions and called again and left a voicemail. The next day I called again with no answer. The following morning I emailed again stating that no one had responded to me in days and received an email back stating that the dog had already been adopted while again, she was and still is on the website. I'm highly disappointed and upset because had someone gotten back to me she might have still been available.

I should also mention that the event itself was a bit of craziness. Myself, another man there to adopt, and a dog, were the ones keeping a couple of the dogs from fighting and pulling two dogs off of another female from trying to mount her. The staff didn't do much of anything and their volunteers didn't seem to know the proper way to handle dogs or even be able to discern which dog was the aggressor. I'm simply disappointed all around. I would look to another organization to adopt.

Role:  Client Served