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Review for Shelby Residential And Vocational Services Inc, Memphis, TN, USA

Rating: 4 stars  

Shelby Residential and Vocational Services, better known as SRVS, is an impressive provider agency which stands apart from the other providers in West Tennessee. Geared toward fostering individuals, SRVS provides a comprehensive package of services that enables conservators to remain "in-house" I began working for SRVS as their Clinical Coordinator for Behavior Supports approximately 7 years ago. My analysis of the people working at this agency changed over time from "It's a job!" to "Satisfaction comes from service" Not all however. Over the next several weeks a sense of family values was observed, not only in the homes of the people supported, in the agency itself (there are close approximately 1000 employees). People were helpful and caring, eager to provide a shoulder to cry on or an ear to listen. Over the years I have seen much progress with the people we serve. The nurturing spirit many of the Direct Support Staff show to the people they assist has amazed me. As with most large agencies there will always be some who are frustrated or not satisfied. I observed this as well over the years. "So why continue to stay on when you can work at other agencies?" This has always been a question that emerges when I come across a frustrated employee. The answer is clear for most - they love what they do and are attached to those they assist. We are servants, and when we portray this characteristic we show the best in us and bring out the best in those we serve. -Irfa Karmali, EdD, SAS, CABAS(R) Certified, DIDS approved Behavior Analyst

I've personally experienced the results of this organization in...

growth w/ supporting more people by assisting them in the community (allocating personal funds, providing behavior supports, nutrition, case managers,nursing, funding, job couching, workshop employment, educational day center at Kramer and so much more!!!

If I had to make changes to this organization, I would...

Build on communication between departments. Dept.s are doing fabulous individually. Can you imagine the burst of progress internally as well as with the people we support if cross communication is enhanced?!!!!!!!! Absolutely fabulous.

What I've enjoyed the most about my experience with this nonprofit is...

seeing progress made by the people receiving supports, then highlighting sharing it with peers. The parents and conservators LOVE to read about their progress and see their picture in the newsletters.

The kinds of staff and volunteers that I met were...

Extremely caring but needed motivation at times (who doesn't?)

If this organization had 10 million bucks, it could...

Create a fantastic community center with a pool for therapy and a school utilizing Applied Behavior Analysis - ABA (proven to increase the rate of learning by at least 4 times than in a typical special education setting)

Ways to make it better...

I can not think of one at the moment.

In my opinion, the biggest challenges facing this organization are...

Increasing the rate of pay for the people who actually "take care" of the people we serve. They are the ones who shape, encourage, teach and provide the experiences which mold the personalities and lives of the people we assist.

One thing I'd also say is that...

If one takes a moment and visualizes their own child with a disability, what choices would you make for the care of your child? Would you get the best even if it costs more? We at SRVS strive for the best.

How frequently have you been involved with the organization?

One time

When was your last experience with this nonprofit?


Role:  Professional with expertise in this field & A comprehensive community provider agency cultivating the lives of individuals with disabilities.