My Nonprofit Reviews
Review for GuideStar, Williamsburg, VA, USA
If I could give them zero stars, I would. They have the WORST CUSTOMER SERVICE imaginable. If you are a nonprofit looking for help, expect to wait at least a week for each correspondence. Write them an email, wait a week for a response that doesn't even match your request. Write another email, wait another week. Maybe I'm missing the point of GuideStar, but I thought their mission is to help the nonprofit sector. Worse than that, you can't call them and if you request that they call you, you're just out of luck. If you're lucky enough to get a phone call, you'd better be at your desk the moment they decide to call you (about a week later) or you'll receive a voicemail telling you to email them. How can a multi-million dollar nonprofit brag about being the "leader" in anything if their customer service is so terrible?
Thanks for your feedback. As a nonprofit ourselves, we strive to support the sector with the capacity we do have which is currently via email and The GuideStar Community, where you can request help from a stakeholder support specialist to your personal inquiry with an average of a day response time: community.guidestar.org. BEst, Courtney Cherico, content marketing associate, GuideStar