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xoboonexo

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1 reviews

Review for In Our Hands Rescue, Bronx, NY, USA

Rating: 1 stars  

NEVER TRUST THIS COMPANY. they gave me medicine and said it was post-surgery pain meds when really it was antibiotics b/c she had a UTI. The dog bit me and my roommate so i called to see what i should do. They said to bring it to an apt in the bronx...after the hour and 30min subway ride i called and the lady refused to come meet me to pick her up so i said i was going to bring her to the police station b/c i did not feel safe and she threatened to sue me saying i would be abandoning her...i said i dont feel safe giving her back to you guys because of how you have handled this situation and they said if i did not return the dog they would sue me...I do not even have words. If only they cared about the pets and not money.

Role:  Client Served

As usual, the negative reviews never tell the full story. Julie was told before adopting that the dog had been abused and was skittish, so she should give her space and let her settle in on her own terms. When she called to tell us the dog had nipped her, she also told us that they had been trying to pet her and put an outfit on her, which was the exact opposite of what we had told her to do. We offered her advice and told her our trainer was available to her. She was adamant about bringing the dog back and did not want to give her a chance. We asked her to bring the dog to the foster's home in the Bronx, as the adoption even was over and we do not have physical shelter. There may have been some miscommunication about how to get to the location, but the foster was in constant contact with Julie and explained that she couldn't come meet her because she was home with her five children under the age of 11. Julie threatened to leave the dog at a police station and we explained that would be considered abandoning her and would be a violation of our adoption contract. After a long conversation with Julie in which she stated she was "just going to resell the dog" herself, we got her to agree on a time to let us pick the dog up. This is a dog who came to us weighing 7 pounds when she should have weighed 14, and was filthy and matted and scared. Two months later, she now weighs 12 pounds, has been groomed, and is sweet and loving to the people she trusts. We care about our animals more than anything and were not about to let someone who threatened to dump her at a police station keep her under any circumstances. We did send the dog with antibiotics, for a possible UTI as a complication from her spay surgery. Julie was informed of this during a conversation we had with her at the adoption event before she decided to adopt.

As usual, the negative reviews never tell the full story. Julie was told before adopting that the dog had been abused and was skittish, so she should give her space and let her settle in on her own terms. When she called to tell us the dog had nipped her, she also told us that they had been trying to pet her and put an outfit on her, which was the exact opposite of what we had told her to do. We offered her advice and told her our trainer was available to her. She was adamant about bringing the dog back and did not want to give her a chance. We asked her to bring the dog to the foster's home in the Bronx, as the adoption even was over and we do not have physical shelter. There may have been some miscommunication about how to get to the location, but the foster was in constant contact with Julie and explained that she couldn't come meet her because she was home with her five children under the age of 11. Julie threatened to leave the dog at a police station and we explained that would be considered abandoning her and would be a violation of our adoption contract. After a long conversation with Julie in which she stated she was "just going to resell the dog" herself, we got her to agree on a time to let us pick the dog up. This is a dog who came to us weighing 7 pounds when she should have weighed 14, and was filthy and matted and scared. Two months later, she now weighs 12 pounds, has been groomed, and is sweet and loving to the people she trusts. We care about our animals more than anything and were not about to let someone who threatened to dump her at a police station keep her under any circumstances. We did send the dog with antibiotics, for a possible UTI as a complication from her spay surgery. Julie was informed of this during a conversation we had with her at the adoption event before she decided to adopt.