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Review for Goodwill Industries of the Southern Piedmont, Inc., Charlotte, NC, USA

Rating: 4 stars  

After an article in the Charlotte Observer revealed that Goodwill donations were down significantly in 2008, our neighborhood turned a multi-family yard sale into the first-ever neighborhood Goodwill drive. Goodwill parked an 18-wheeler in front of my house, and we asked neighbors to donate their unwanted items. In just 3 hours, 100 families donated 10,000 items worth $23,000 and filled up the truck! Everyone at Goodwill was thrilled and made personal phone calls and sent emails of gratitude for our efforts. This successful event began a new marketing strategy for Goodwill, as they expanded their efforts via donation drives in neighborhoods and schools. The best part about Goodwill is that they use revenue from their stores to invest in long-term solutions as they educate and train people for jobs. This type of investment in an individual will last a lifetime.

If I had to make changes to this organization, I would...

Goodwill needs to continue working to educate the public on their mission and also needs to reduce its administrative expenses as a non-profit.

What I've enjoyed the most about my experience with this nonprofit is...

watching the Goodwill truck go from empty to full (floor to ceiling) within a few hours!

The kinds of staff and volunteers that I met were...

genuine, good-hearted, hard-working people who were so appreciative of our donations and our own volunteer hours.

If this organization had 10 million bucks, it could...

improve the unemployment rate dramatically by training more people for jobs and giving them the skills and confidence to make a difference in the workplace.

Ways to make it better...

more people had understood the true mission of Goodwill. Some people think they take donated goods, sell them in stores, and then keep the revenue, which is far from the truth. They take proceeds from store sales and use the money for job training.

In my opinion, the biggest challenges facing this organization are...

the economy is forcing people to hold onto their goods and reuse items that they might otherwise donate, so donations are at risk.

How frequently have you been involved with the organization?

About every six months

When was your last experience with this nonprofit?


Role:  Volunteer & I organized the very first neighborhood Goodwill Drive in Charlotte, and have done 2 more since then, including one for an elementary school.