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hope4women

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2 reviews

Review for Transitional Programs for Women, Spokane, WA, USA

Rating: 1 stars  

I am updating a previous review. After nearly 20 years as a volunteer and participant at the Women's Hearth, I have found that I must part ways with Transitions. New staff has brought changes that are not in keeping with the organizations mission & values. I can no longer support an organization that greets me with their back to the door and habitually kicks out mentally ill women it advertises itself to be a resource for. For those who have nowhere else to go to keep out of the sun or the cold it's tolerable, I'm sure. But things have changed and not in a good way. I leave so distressed every time I go. I loved visiting with the women and it I miss them tremendously, but I must keep my visits far and few between in order to maintain my own sanity. The staff just has no interest in the clients at all anymore.

Role:  Volunteer
 

Review for Transitional Programs for Women, Spokane, WA, USA

Rating: 3 stars  

I have been involved with the Women's Drop in Center, now the Women's Hearth 15+ years in a variety of capacities including, client, volunteer and fundraiser. When I first arrived, the place had a warmth & glow about it, noticeable the moment I walked in. Staff, volunteers & clients alike, demonstrated a warm, caring & accepting attitude toward one another. Everyone had a sense of hope no matter how old the chair they were sitting or difficulty in their circumstances. As the building & the organization (Transitions) have grown this sense of caring & closeness is less apparent. The Hearth still provides many of the same groups and services such as showers and a hygiene closet, but the coffee is not always on, snacks are rarely provided and it's a big deal to ask staff to start another pot. I still volunteer and attend some groups but I don't feel the warmth as I used to. 10 years ago, I would have given this organization a 5 star rating & really hope I will be able to do that again some day.

If I had to make changes to this organization, I would...

carefully select staff with ability to sincerely demonstrate a caring, helpful and hopeful attitude toward all who walk through these doors. Keep the coffee on in the cold months and provide cool drinks in the summer. (Like start making ice cubes again.) I know $$ may be tighter, but with some creativity, a little can go a long way.

How would you describe the help you got from this organization?

A lot

How likely are you to recommend this organization to a friend?

Likely

How do you feel you were treated by this organization?

Quite well

When was your last experience with this nonprofit?

2014

Role:  Client Served