My Nonprofit Reviews

HRAdmin - charity reviews, charity ratings, best charities, best nonprofits, search nonprofits

HRAdmin

31 profile views
1 reviews

Review for Maryland Electrical Industry Health Fund, Baltimore, MD, USA

Rating: 1 stars  

I am writing this review as a "client served", but also as a benefits professional with expertise in the industry. This benefits office is horrible. At best, the employees are semi-pleasant in phone communications. Worse than that, they rarely seem to have any answers beyond the very basic as to the plan provisions. This is terribly frustrating as a customer and also as a benefits administrator who knows my company's plans through and through. What is more frustrating is that "I don't know" seems to be an acceptable response. It's never followed with "but let me put you in touch with someone who can help you". Apparently there is no one that has any answers. This lack of prefessionalism is inexcusable.

If I had to make changes to this organization, I would...

The benefit fund office employees need to be educated on their plans (or at least who to refer customers to for answers) and customer service.

How would you describe the help you got from this organization?

A little

How likely are you to recommend this organization to a friend?

Unlikely

How do you feel you were treated by this organization?

Somewhat badly

When was your last experience with this nonprofit?

2013

Role:  Client Served