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Review for Goodwill Industries of Central Arizona, Phoenix, AZ, USA

Rating: 1 stars  

I have only recently become acquainted with Goodwill Of Central Arizona, and that acquaintance has left a very foul taste in my mouth. Someone who I am very close to is employed by this 'non'-profit organization. The very idea that they deem themselves as a non-profit organization, and are RECOGNIZED BY THE IRS AS SUCH, makes the hairs on the back of my neck stand up!

They pride themselves in stating that "Goodwill of Central Arizona has one, single mission. To fund programs that give local job-seekers the skills they need to find careers and happiness." HAPPINESS??? Everything that I have been made aware of has nothing to do with happiness. My friend, who will remain anonymous, has had what I would call an eye opening experience with "Badwill".

From day one of her employment she has been harassed by at least one fellow employee and one manager. We are not sure if it has to do with her sexual orientation or not. There is nothing we can prove. About a month ago, she was injured on the job. The injury was such that she was unable to perform her regular duties. Her doctor ordered that she not return to that position, but be given accommodation. His orders were that she be seated 90% of the time.

The store manager decided to have her price jewelry, but she worked through that very quickly and soon there was nothing to do. He then decided to train her as a cashier, which she adapted to and excelled in very quickly. Her sales have been phenomenal, and the donations at her register have taken first place in the store for the past two weeks.

She is not looking to remain a cashier, and is only doing this per doctors orders until her injury heals completely. But, while she is performing this duty, she wants to do it well and be recognized for it. She did lose one receipt, for which she received a 'write up' by the manager. If you know anything about 'Badwill', you' know that they have a three strike rule. Three and you're OUT!!!

Last evening, my friend came down with a sudden illness. It was so profound that she passed out on the patio and had to be helped back into the house and her bed. She was sick all night, and when she awoke her head was pounding and she was extremely nauseated. I told her that I would phone her manager so that she could try to see a doctor, but she refused, stating that it was ,'Badwills' policy to write up any employee who missed work, regardless of the reason. So, she went to work very ill.

Upon arriving at work, she was asked to go to the office, before she had even clocked in. In the office were two managers, one of whom is the manager who does not like her. The managers told her that they had received complaints from some of the other cashiers that she was 'bossy, rude, and had poor customer service', none of which even sounds like her, and is totally unbelievable. She asked who had made those untrue statements, and the managers told her they couldn't tell her, that all they wanted to do was take care of the problem. The manager who does not like her stated that she had heard my friend being rude to a customer on the phone, which is also unbelievable.

This organization needs to be exposed for what they really are. Labor Department records show that some Goodwill workers in Pennsylvania earned wages as low as 22, 38 and 41 cents per hour in 2009, and that is not the only state where workers have suffered such terrible abuse.

Here is a link to an article that some of you may find interesting:

If I had to make changes to this organization, I would...

Close the doors and admit that they have taken advantage of their 501(c)(3) status. Admit that they pay their CEO's hundreds of thousands of dollars in salaries every year. Admit that their management is poorly trained, and that they are not equipped to or suitable to be employers. Admit that the farce that they are is ready to throw in the towel! I am going to call for a boycott of this store, and most likely the rest of this god forsaken organization!

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Role:  General Member of the Public