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1 reviews

Review for Hopscotch Adoptions Inc, High Point, NC, USA

Rating: 2 stars  

We used Hopscotch and brought our child home in 2011. All along I did not feel the communications were what they should be. There would be gaps between that I would have liked a "we are still thinking of you as we await your referral". As time went on, we would often question things and receive answers that were not comfortable (very defensive, telling us we should not be inquiring as it will hurt future adoptions, etc). It seemed if you question things, instead of finding out the real answers, they don't want to step on toes of the in country contact. They would change the subject, not answer, or give you an answer you knew might not be exactly truthful. OR, just basically tell you to stop questioning. With all the internet communication these days, it's not hard to find people outside of the agency within country to help you figure things out. I understand they want a smooth uneventful process and you have to be careful with who you contact, etc., but when we talked with other Hopscotch families, we found we all had similar dealings. Many that had already adopted were trusted resources and so when the company gets defensive, it's really sad. We just wanted a completely ethical adoption and so when things come up we wanted them to feel the same way and question in country so the answers could be as honest as possible. Even in country we had to figure some things out ourselves, and we were left to get a cab everywhere even though we paid for a daily driver. More questions than answers as we talked with people.
Don't get me wrong, they are nice people working there, but I just think they are afraid to really find out the truth on some things and are scared at loosing a connection within country. To us, it was more about the money--staying in business and not threatening their contact/contacts than about the child. We did have a "successful" adoption (if you count paperwork) but there are lots of questions left behind. I think people like to get their child and look the other way. I certainly can't explain all the positive stars other than yes, you can adopt a child through them.

If I had to make changes to this organization, I would...

Allow free questioning. Of course you have to be careful with other countries but when someone finds out things that the agency should know, they should follow up on it.

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Role:  Client Served