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upsetresidentinneed

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1 reviews

Review for Wilkinsburg Community Ministry, Wilkinsburg, PA, USA

Rating: 1 stars  

First off this place is located at 704 Wood St in Wilkinsburg, PA. This is a non- profit organization that is supposed to help the residents in need of some type of assistance. Now I can understand that people sometimes have bad days, but I had to call everyday just to be turned down and told to call back tomorrow. This lasted for 2 weeks until I finally just went in without calling. While I was interviewing and showing paperwork to the guy, who is also not to friendly but tolerable, I could hear the women turning down another resident in need. The service is unacceptable and unprofessional. The women that answers the phone is EXTREMELY RUDE, no customer service skills at all and her favorite line is "I dont know, try again tomorrow". The people that are recommended to go there are having financial difficulties and in most situations these are emergency circumstances, and they really dont care to keep turning down people knowing that the program funds run out rather fast.. If you are in this situation and are recommended to go there it may be worth the while to travel to another location.. Hopefully, God willing I will never be in this situation again but if so I will NOT be going back there.. And just a reminder the WOMEN IN THERE ARE HORRIBLY NASTY AND RUDE WITH THE WORST ATTITUDES EVER.. BEWARE YOU HAVE BEEN WARNED!!!!

If I had to make changes to this organization, I would...

Get a staff personnel that actually care and enjoy their job..

How would you describe the help you got from this organization?

A little

How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Somewhat badly

When was your last experience with this nonprofit?

2013

Role:  Client Served