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1 reviews

Review for United Way Bay Area, San Francisco, CA, USA

Rating: 1 stars  

Called 211. Asked for help finding Asian senior residential care and nice person jumped to conclusion tht I meant Chinese-speaking. :( Gave me a referral which I called three times with no result.

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Role:  Client Served
msav (Nonprofit Staff) wrote:

Hello: We are very sorry that you did not have a good experience with our 211 Call Center. We always strive to provide excellent customer service, and train our staff to be culturally sensitive. Any time we receive an opportunity to improve our service we take it seriously and act upon it. Please feel free to contact the 211 Call Center Manager and help us address your concerns and needs. Since January, 2013, the 211 Call Center has provided services to over 11,000 individuals needing a variety of services.