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Review for ASPCA - American Society for the Prevention of Cruelty to Animals, New York, NY, USA

Rating: 5 stars  

I was looking to adopt a new cat but was a pit nervous about going through a shelter or the likes. I've had bad experiences with rude volunteers and workers who made me feel I didn't deserve to adopt one of their pets. The ASPCA was nothing like that. They immediately made me feel welcome and wanted as a hopefully new pet parent. They answered all my questions and eased my concerns and helped me find a cat that would get along great with my other resident cat. Our new cat Francine is gorgeous and in good health and was clearly being taken good care of at the ASPCA. I loved that when I was leaving with her, the staff said, "Congratulations on your adoption!" It was a great ending to an exceptional experience. They have also been readily available to answer questions or concerns I've had since taking her home. A++
The only issue was I felt the place was a bit understaffed, but I think they said someone was out sick that day. I had to do a bit of waiting, but when it was my turn, the staff was fully dedicated to me and my new pet.

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Role:  Client Served