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Review for Goodwill Industries of Denver, Denver, CO, USA

Rating: 2 stars  

Over the last year, the prices have soared. This negatively impacts the "good" for the struggling folks who are trying to survive these economically challenging times. A recent blue card discount program rolled out with much confusion; I suppose the intent was that the quadrupling of prices in some cases might be overlooked by the 20% discount when spending over $25. The cashiers were not aware of the details. After one week and many explanations about how the program works, today I was told at the register that the senior discount was reduced on Mondays due to an email that was sent; this caused greater confusion and frustration for me as a patron. Is the mission to help our community? Then go back to charging reasonable prices. The hardest hit in this economy is the middle class and the elderly. We actually rely on being able to find what we need from the thrift stores.

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Role:  Client Served