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Review for Second Chance Animal Services Inc FKA Second Chance Animal Shelter Inc., East Brookfield, MA, USA

Rating: 1 stars  

our family was looking for a small dog to join our family and picked out a dog from second chance...although the dog was a wonderful dog we were lied to and had no other option but to bring her back. we were told she was fully house trained and after having her for over 2 weeks she peed and pooped everywhere but outside.... this posed as a problem seeing i have two your children and having a dog pooping and peeing everywhere is unsanitary. we even tried crate training and she would poop and pee in her crate. so we brought her back and they refused to give us back our money because we singed a WARNING THESE PEOPLE ONLY CARE ABOUT MONEY NOT THE ANIMALS!!!!!!!!!!!!!!!!!!!!! BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!

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Role:  Client Served

Just to set the record straight..... the dog in question has since been adopted successfully and the adopter has reported NO issues with housebreaking. It is very sad that you did not give the dog time to adjust. As for the adoption fee, the adoption fee is non-refundable, as noted in the contract. We do this so that people will think seriously about adopting and remember that these are living breathing pets, not sweaters to be returned. The adoption fee is very low and does not even begin to cover the costs of helping these animals. It is merely a financial commitment to taking a pet home. We offer free after adoption training and advice which you never used. Pets need time to adjust to a new home, having the dog for only a few days is not a fair amount of time for a pet to get used to their surroundings, your schedule, and the change in their lifestyle. I would encourage anyone thinking of adopting a pet to be sure they are ready to give a pet time to adjust to their home. Houssebreaking issues occur when a pet does not know the schedule and when they get let out. Getting them on a schedule as quickly as possible will avoid any housebreaking issues.