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Review for Invisible Children Inc., San Diego, CA, USA

Rating: 1 stars  

I purchased a Kony 2012 promotional item through the Invisible Children website several weeks ago. In the meantime, a financial situation arose that forced me to make the decision to cancel my order. I followed the directions on the Invisible Children website in regards to cancelling my order and did not receive a reply. I sent THREE requests to Invisible Children to have my order cancelled and did not receive a reply to any of these requests. A few days ago, I received an email saying that my order had shipped. I (once again) contacted Invisible Children, expressing my amazement that the order that I asked to be cancelled THREE times had been shipped out to me. I finally received a response from Invisible Children, who said that now that the order has shipped, they can no longer cancel it and will not accept the return of my order. How convenient is it that NONE of my requests to cancel my order were replied to, but I received an almost instant email reply from Invisible Children after my order was shipped and they can no longer cancel it. I feel that I have been cheated out of my money. The organization keeps making excuses for their behaviour by saying that they are a small non-profit organization that is ill-equipped to deal with the huge demand for product that they saw after the production of the Kony 2012 video, but as someone who has volunteered for even smaller non-profit organizations, I find this excuse offensive to the small non-profits out there who respect their donors and run in an honest, upfront way. I do not reccommend that you donate to Kony 2012. There are plenty of other charitable organizations that aim to improve the situation in Uganda, the Congo and other countries touched by the LRA that do not cheat their donors out of money and are more organized and run more responsibly. What an utter disappointment.

If I had to make changes to this organization, I would...

Become better organized, behave more honestly, improve relationships between donors and your organization.

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What would you tell others about this organization?

I will tell them the truth about this organization: that they do not respect the wishes of their donors, do not provide adequate support to their donors and have a crazy shipping/return policy.

Role:  Donor & I donated to the Kony 2012 campaign, but was ignored mulitple times when I tried to cancel my order due to sudden financial hardship in my life.
bblaisdell (Nonprofit Staff) wrote:

Hi Stacey, my name is Brianne and I am a full time volunteer with Invisible Children. I am so sorry for this negative experience you have had with donating to our organization. I know that you have had a very difficult time getting a hold of us and that the delay has caused further financial hardship in your life. For that, I am truly sorry. I want to make sure we do whatever we can to help you and get you what you need. In the past 2 months, we have done some major restructuring and have created a new team to help you with any issues you have. They are called the Engagement Team, and you can reach them from 9 to 5 on business days at 619-562-2799x218. We hope to hear from you and serve you soon!