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america_angels

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1 reviews

Review for Animal Friends, Pittsburgh, PA, USA

Rating: 1 stars  

How to help others with a happy time in their life is to help assist with adopting a pet and great customer service. Let's not forget understanding, being mature, delicate to customer needs, being prompt, answering questions, and do what ever it takes to go beyond to help find the animals a good home. Well this is not what I experience on March 10, 2012 around 1:00pm from the back desk who takes applications just to see an animals. I felt like I was being interview by the FBI. Seriously and let's not forget how rude a tall lady with short brown hair women was so unfriendly and talk to me like I did not have a brain. She ask me the same questions over and over again until I finally said " I understand three time back to her" only then I had to wait about 20 more minutes to speak with an adoption rep just to see two cats I was interested in. Only to be put in a room and told every reason under the roof why the cat would not be good fit for me. I am an adult I can read and write, let's not forget I have a business degree, have a terrific job, and a cat of many years, children and so forth. Only to feel ashamed of my zip code, renter, and to be talk down to like an idiot. This is very upsetting. I hope your staff learns new values and the importance of how to be respectful to the general public. I will never ever everrrrrr, step foot back on your animal shelter. If anything you owe people and apology. I was not the only one there that day when I see a guy being treated the same way. Learn from your mistakes and fix the problem. I tried to give your zero rating but your system force me to pick so I gave you a one.

Will you volunteer or donate to this organization?

No

How much of an impact do you think this organization has?

None

When was your last experience with this nonprofit?

2012

Role:  General Member of the Public