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Kelly L.

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1 reviews

Review for Mercy Corps, Portland, OR, USA

Rating: 4 stars  

update 06/06/2011
Well, they got back sooner than I imagined (first workday).
I guess the customer service is good, though not up to date (cause it's not a click of a button thing).
anyhow, I would recommend this charity after they have the online account for monthly donors.
Can't unsubscribe my auto monthly donation online.
I've signed up for the auto monthly donation for a while now, times are tough and I want to cancel it.
It's unpleasant to find out that I can't find a way to unsubscribe my auto donation.

I don't even have an account.
I checked my email box, they didn't even send me a confirmation for the subscription, nor an account.
I did get a confirmation for my one time donation the other time, but again, no account.

Isn't it standard to give your customer an account when they paid for something? Especially when you are automatically taking money from them each month.
It seems like they are trying to make it hard for people to unsubscribe.
I sent them an message about unsubscribing, hopefully they get back soon.

I do not recommend this charity.

I've personally experienced the results of this organization in...


If I had to make changes to this organization, I would...

make it easy to change auto donation subscription. Give an online account to everyone who donated so they can unsubscribe and make changes.

Role:  Donor & donor.
acurry (Nonprofit Staff) wrote:

Dear Kelly, I am sorry that you were upset that Mercy Corps does not provide online accounts for monthly donors, and I want to let you know that we are working to add this feature. In the meantime, we can certainly cancel your automatic donation. I just sent you a private message with my email, if you send me your information I will follow up immediately. Thank you very much for your commitment to helping people in need around the world. Your past support has made a life-changing difference for struggling families! Sincerely, Andi Curry Executive Liaison Mercy Corps