WES is a great and efficient service. I got scared as I read the previous review comments and regretted for choosing WES. But I have been astonished with their excellent service. You just need to provide the required documents and you will have your results in less than a week. I highly recommend it to all who need document evaluation.
this is a multi-million dollar scam and there non-profit status should be taken away. is there anyone who can audit their statements???? for the money they charge and service they provide, there is nothing non-profit about their work. cheaters! if you dont believe me, just google "world education services" and you will see all the terrible reviews on consumeraffairs and yelp.
Review from Guidestar
WES service is just a nightmare for me! I submitted my original documents as per their website requirements with an additional highest government stamp on them in March 21,2015 . Today is June ,17 and i have no chance but to cancel my evaluation ,because it got stuck in it's initial level as it was when the documents were received.
I paid $205 for the service which they did not provide at all! They rejected all my academic transcripts , claiming that my documents were sent for further verification to my institutions, although these verification has already been done prior to sending them. None of my universities has received ANY correspondence from them! Never! Their database is outdated ,they use a non active , old contact numbers and refuse the active ones,provided through applicant by the university authorities themselves! WES is not responding to emails , you cannot reach them by phone also ,as they are putting you to hold for at least 15 min,and if it is an international call it gonna cost you a fortune. Even if you reached them by phone , you will never get the clear picture on what is going on with the process. I missed my deadline for application ,even though I have applied two months before . Now i cannot have my money back, every time i am contacting them ,i have the same answer: wait for another 5-6 days. If you have any other option for evaluation of your credentials by other organizations, go for them! WES is complete waste of your time, money and your health! Horrible experience! If anyone is going to open case against WES i am agree to sign the document.
Review from Guidestar
This organization is running a fraudulent business. They do not communicate unless they have your credit card details and refuse to refund the money even if you do not use their services. They are a non-profit company that makes profit by forcing people to pay administrative charges for communicating with them. I did not submit any documents to them, and they still won't refund my entire amount. I will take caution before using their services or even recommending them to anyone in the future.
What a terrible 'non-profit' organization, I feel like I am trapped, and I just don't know what to do/ where to complain about this fraudulent organization. My documents are stuck with them and they refuse to produce an evaluation report, while also refusing to refund my money. Somebody needs to call out on this organization. I am surprised they're even operating with consistent consumer complaints and highly negative reviews. They're making money out of international students who want to pursue higher education in the States. Worse, they've ties with some of the famous institutions/ or common application systems that demand reports to be submitted only through WES. They never pick up the calls, if they're so busy they could at least have a call back service. All they've is a stupid messaging system that just replies to you stating a bunch of their policies and is not at all catering to the customer needs/ demands. Seriously, I am stuck with them as I got my Masters in the States and haven't been to India in about 3 years. I don't know how should I get my college there to send WES copies of my mark-sheets directly. I sent them attested copies of my transcripts and original mark-sheets that I had with me, and they refuse to send a report/ or give me a refund. WES needs to be shut down/ or filed with consumer courts.
My wife and I are in hell.
We submitted her 18 year old transcript and it has somehow got messed up when the school computerized the records, but they accused of of forgery.
One rep said they could reopen it, another said we had to get a registrar letter saying they screwed up.
The manager is supposed to call, all this while my wife will be forced to wait another year to get into school.
The Chinese Ministry of education was happy to retry using a freshly obtained transcript.
Why won't WES?
All but one of the service reps were incredibly rude.
This organization needs to be closed. Their website and automated reply message is all a big scam. They requested my transcript sent to them by my university and they received the transcript and now they say they need some verification from the same university that sent them the transcript in the first place. Not sure why the government is allowing this so-called non profit to operate they are a fraud and also now they have not responded back to my emails and have taken $360.00 from my credit card and and do not want to refund my money even though they did not complete their job.
Please everyone stay away from this terrible organization
The US university I was applying for referred me to World Education Services and that is why I thought getting my credentials evaluated by them would be the smartest idea. Now I wish I had read the numerous scathing online reviews first, because I believe they are all true.
I have had to deal with overly complicated bureaucratic processes before but this truly took the crown. Yes, they are upfront about which documents they require from your country, but in practice they obviously have no experience with these documents whatsoever. Numerous of my documents changed status from accepted to not accepted throughout the process showing clearly the inexperience with foreign documents, at least for my German case.
It baffles how this company can demand that all documents be sent by physical mail. By email, this process would have been much quicker and so far I have not seen a valid reason why the evaluation of credentials cannot be handled through email instead of slow and expensive international mail services.
Their customer service is absolutely appalling. After I had sent a copy of my BA degree certificate including translation and had my university send my transcript directly, they still required a special confirmation by my university that I actually completed my degree, even though I had transmitted the specified documents in the specified manner. As their email support had been terrible as well, I called customer service about it. A clueless representative answered in a robotic voice after about 25 minutes of waiting and managed to not answer my questions while still repeating the same answer again and again. I would have been glad to comply with their demands if they would have provided a convincing explanation why they were needed. Sadly, this was not offered on any level.
After 3 months, the report had been completed. Yet, the overnight delivery option I paid for was actually useless, as my copy sent by regular mail arrived the same day as the university copy sent by expedited mail.
Also, there were mistakes in my report that such an "experienced" and well-paid company such as WES should have been able to identify easily.
In short, behind the facade of the "experienced," "expert," and "comprehensive" World Education Services hides a bureaucratic monster that uses antiquated and highly frustrating forms of communication for correspondence and customer service, both of which were handled absolutely poorly; does not fulfill its promise of an expert evaluation; does not respect time requirements; provides no transparency or even logic to their evaluation process; and for a so called "non-profit organization" overcharges students for the close to non-existent effort they put into their work.
I highly recommend to avoid doing business with this highly unprofessional und ineffective company!
Horrible service! Choose another service if allowed.
That's the long story short for all those who do not have the patience to read the entire review.
My experience with WES has been a nightmare. I started the application two months in advance just to be on a safe side for my admissions date. It's been two months and I am still going back and forth with my documents. They are prompt with the service, all right. I get an email immediately as soon as they get my documents and let me know if they are accepted or no. The problem is THE DOCUMENTS ARE SOMEHOW JUST NOT GOOD ENOUGH FOR THEM!
I have sent multiple copies of my degree certificates and my transcripts but they keep getting rejected. So I pick up the call and decide to talk to them and ask them straightforward what is it they want. The customer service is another story. It takes 15 minutes to connect to them - anytime, anyday! I try to call in the morning thinking it will be less busy, no use. I call around noon thinking now maybe they will pick up my call. But it somehow ALWAYS takes them 15 minutes to answer.
Once you do get connected, they are rude and arrogant and not at all helpful. All they do is repeat the same things either from the website or from the email that they have just sent you. They don't get the fact that I have already read it and need further insight, hence the call. I try asking for clarifications, I try twisting my questions. But the answers always remain stern and the same.
My bad luck was that the colleges I am applying to won't accept anything except WES. So I am stuck here. But if you have a choice, please go for another service. This is too costly. Too time consuming. Too frustrating. I am already missed the priority deadline because of the disappointing process.
Zero stars all the way! Since that is not allowed, I am giving it one.
This company is stealing money and taking advantage of us! I needed an ICAP evaluation for my studies at Jagellonian University in Krakow for application for PhD in Epidemiology this year. I paid $291 to WES for this service. Transcripts were sent from registrar and diploma photocopy from me exactly as requested by WES (transcripts signed and sealed by the Dean of Health Sciences Faculty at Jagellonian University) and verified as received at WES. The first time I called I was told the transcripts were photocopies, and not originals and therefore would not be accepted. When I contacted the registrar at Jagellonian University I was told that they were originals, signed and sealed by the Dean of Heath Sciences Faculty as stated above. When I called WES again I talked to representative Mabinty Samura (After being on hold for 30-40 minutes) who first told me that they were originals, but the envelope was not sealed. After continuing the conversation, she told me that they suspect I actually sent the transcripts because there is no evidence of an envelope from the University and the only envelope they have was the one I sent the diploma in. Finally, after a long conversation, she admitted that WES in fact could not find the envelope, and admitted they made an error. Because of this, she agreed to send a confirmation request by email to Jagellonian University that could be responded to by email, and could potentially resolve the problem in a matter of days. However, she explicitly told me she could send that email to my program's registrar, if I provided the email address and name. I sent the email address to her on Nov. 13th with the woman's name, email and phone number. I also alerted the registrar to expect the email, and then on Nov. 14th sent an email to Mabinty to tell her that the registrar is waiting for the confirmation request. On the same day, I received an automatic email that said that the request was sent out, but it did not say to who or by what means. Having heard nothing, today (Nov. 19th) I called WES and talked to Mabinty again. She told me that in fact they are not allowed to send a confirmation request to a contact provided by a client, and that the contact I provided was just an alternative contact. She said they faxed the request to a fax number she would not give me and perhaps sent to a different email, which she would also not give me. I requested to talk to her manager, and after being on hold 5-6 times, she hung up on me. I called back and talked to another woman who told me they had not sent the confirmation by fax (it was rejected supposedly), and that they sent it by snail mail and email, but could not tell me where. I asked both women several times to talk to their managers and were told they were not available, and finally, that I could leave a message, which I did, twice (not expecting an answer).
I have filed a complaint with the Better Business Bureau, and posted this on the Consumer Affairs website. I have also written an explanation with links to these sites to the school I am applying to.